Configuring Azure Details

To configure the LiveChat4Dynamics app, first go to Microsoft Azure Account. Navigate to the Subscription tab.

Click on your available subscription name.

Copy the Subscription ID which needs to be added in CRM Configuration.

Now navigate to Microsoft Entra ID to register the application.

While registering provide the application name as “LiveChat4Dynamics”.

Under “Supported account type”, select Single Tenant as given in the picture below and click on the Register button.

After successful registration, it will display Essential details, including the Client ID and Tenant ID of the application, which need to be entered in CRM Configuration.

Now, for API permission, first click on Azure Communication Services under API Permission tab.

Select the TeamManageChats option as LiveChat4Dynamics is a medium for message communication and does not support call functionality.

Now, navigate to ‘Azure Service Management’.

Select ‘API permissions’ and click on ‘Add Permission’.

Once all permissions are granted, you can see a list of all the permissions as shown below.

Now navigate to the ‘Certificate and Secret’ tab and click on the ‘Client Secret’ option as shown below.

Add the details of ‘Description’ and ‘Expires’.

Once the client secret is added by clicking on the “Add” button you will see the details as shown below.

Copy the value field that will be used while the CRM Configuration

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