> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/marketing4dynamics/features/sync-removed-mailchimp-preferences-to-crm.md).

# Sync Removed MailChimp Preferences to CRM

Marketing4Dynamics supports syncing the removed interests of Mailchimp members back to Dynamics 365 CRM. With this enhancement, any interest removed in Mailchimp will also be updated in CRM, ensuring both platforms always stay in sync and reflect the member’s latest preferences.

This helps marketers maintain accurate interest data, improve segmentation, and avoid targeting contacts with outdated preferences.

**Configuration Steps**

Step 1: Verify Interests in CRM

* Open a CRM record that already has Mailchimp interests associated with it.

<figure><img src="/files/5EF6ADXjYAKIgYOb5mSq" alt=""><figcaption></figcaption></figure>

**Step 2: Enable Interest Sync Settings**

To enable interest sync settings please refer to this [link](https://docs.inogic.com/marketing4dynamics/configuration/configure-global-setting#sync-removed-mailchimp-preferences-to-crm).

**Step 3: Update Interests in Mailchimp**

* Open the corresponding member in Mailchimp.

<figure><img src="/files/i3LfoIYpK4s4VEn3ndyT" alt=""><figcaption></figcaption></figure>

* Modify the member’s preferences by unchecking one or more interests.

<figure><img src="/files/DFwpYkPDRZCBs0NFsBkF" alt=""><figcaption></figcaption></figure>

After updating, only the checked interests will remain selected for the member in Mailchimp.

Step 4: Sync Mailchimp Data to CRM

1. Go to Marketing4Dynamics → Setup.
2. Click Sync Audiences or Sync Campaigns.

<figure><img src="/files/1iQ7KTBCGtaimksGndkA" alt=""><figcaption></figcaption></figure>

3. Click Sync Now.

Once the sync is completed:

* CRM will reflect only the interests that are currently checked in Mailchimp.
* Any removed interests will be automatically cleared from the CRM record.


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