# Next Best Action - Prerequisite

**Installation of NBA AI/ML Engine**

The NBA AI/ML Engine is a powerful Azure-based application designed to simplify and accelerate AI-driven recommendations for Dynamics 365 CRM users. It installs directly into the customer’s Azure subscription and automatically provisions all required resources with pre-configured settings, enabling users to start generating Next Best Action recommendations without requiring deep technical expertise.

**Why You Need It**

* To provision all resources required by the Next Best Action solution and enable AI-driven recommendations for your CRM records.
* [Active Microsoft Azure subscription](https://portal.azure.com/) is required to download and deploy the NBA AI/ML Engine Azure application.
* Get the [NBA AI/ML Engine ](https://marketplace.microsoft.com/en-us/product/inogic.next-best-action-azure-engine?tab=Overview)app to start generating contextual, explainable, and outcome-driven guidance inside Dynamics 365 CRM.