> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/next-best-action/whats-new.md).

# What's New!

### Version 9.0.0.0

### Features

* **AI/ML-Powered Next Best Action Recommendations:**\
  Intelligently suggests the most impactful next step for CRM records based on historical data, activities, and engagement patterns.
* **Context-Aware Recommendations Across Entities:**\
  Generate real-time recommendations for both out-of-the-box and custom entities such as Leads, Opportunities, Cases, and more.
* **Optimal Timing Prediction:**\
  Recommends the most effective day and time to perform activities like emails, calls, meetings, and follow-ups based on past engagement patterns.
* **Next Best Action Activity Cards:**\
  Displays actionable recommendations directly within CRM forms through interactive activity cards with priority indicators, confidence scores, and due dates.
* **Daily and Weekly Next Best Action Digest:**\
  Provides a consolidated summary of top recommendations across owned records to help users prioritize high-impact tasks.
* **Explainable AI-Driven Insights:**\
  Provides clear reasoning behind each recommendation, helping users understand what action to take, why it matters, and the expected outcome.
* **Confidence Score and Priority Indicators:**\
  Each recommendation includes a confidence score and priority level (High, Normal, Low) to help users focus on the most valuable actions first.