# What's New!

### Version 9.0.0.0

### Features

* **AI/ML-Powered Next Best Action Recommendations:**\
  Intelligently suggests the most impactful next step for CRM records based on historical data, activities, and engagement patterns.
* **Context-Aware Recommendations Across Entities:**\
  Generate real-time recommendations for both out-of-the-box and custom entities such as Leads, Opportunities, Cases, and more.
* **Optimal Timing Prediction:**\
  Recommends the most effective day and time to perform activities like emails, calls, meetings, and follow-ups based on past engagement patterns.
* **Next Best Action Activity Cards:**\
  Displays actionable recommendations directly within CRM forms through interactive activity cards with priority indicators, confidence scores, and due dates.
* **Daily and Weekly Next Best Action Digest:**\
  Provides a consolidated summary of top recommendations across owned records to help users prioritize high-impact tasks.
* **Explainable AI-Driven Insights:**\
  Provides clear reasoning behind each recommendation, helping users understand what action to take, why it matters, and the expected outcome.
* **Confidence Score and Priority Indicators:**\
  Each recommendation includes a confidence score and priority level (High, Normal, Low) to help users focus on the most valuable actions first.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.inogic.com/next-best-action/whats-new.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.