> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/textsms4dynamics/configuration/access-chat-ui-on-crm-records.md).

# Access Message UI on CRM Records

TextSMS4Dynamics provides a feature that allows users to access a Message User Interface (UI) directly on CRM records. Moreover, having the Messaging UI within CRM records enhances the overall user experience, as it eliminates the need to switch between different applications or interfaces to access messaging conversations. It allows for a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.

* [Access Messaging UI When “Regarding” of Messaging Session Is Set](/textsms4dynamics/configuration/access-chat-ui-on-crm-records/access-chat-ui-when-regarding-of-chat-session-is-set.md)                                     
* [Access Messaging UI When “Customer” of Messaging Session Is Set](/textsms4dynamics/configuration/access-chat-ui-on-crm-records/access-messaging-ui-when-customer-of-messaging-session-is-set/approach-2-without-adding-tab.md)