# Access Messaging UI When “Regarding” of Messaging Session Is Set

Message UI is accessible from any CRM Records as well when **“Regarding”** is Set.

For Example: If a **Case** record is associated as **“Regarding”** to a particular session, then here is how you can access Message UI from **Case** record:

* Navigate to **Settings** -> **Customizations.**

<figure><img src="/files/4bpJEdrJ6S3W92grNZ16" alt=""><figcaption></figcaption></figure>

* Click on **'Customize the System'.**

<figure><img src="/files/jAvkvZ7rjFl8k97sIudT" alt=""><figcaption></figcaption></figure>

* Navigate to **Entities** Navigate -> **Case**-> **Forms**.

<figure><img src="/files/nXWtDbyuJnqlhc3Lz5iK" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/lpBFxrTCzcMTRVhFXnNg" alt=""><figcaption></figcaption></figure>

* Click on **Case** Entity with Form Type Main.

<figure><img src="/files/heYdad0lKcC95c9YlXbl" alt=""><figcaption></figcaption></figure>

* Select (or Add) the **Tab**

<figure><img src="/files/uGnBnc41m9tmt8YF4Foq" alt=""><figcaption></figcaption></figure>

* Then Select, **Sub-Grid**.

<figure><img src="/files/HXiSrGr5GifWjmXcjL40" alt=""><figcaption></figcaption></figure>

* A new window will pop up. **Add the Name, Label, Records** as **Only Related Records, Entity** as **Message Sessions (Regarding), Default View** as **All Message Sessions - Internal Purpose.**

<figure><img src="/files/9upHPC7dnNMJHGhQcZzE" alt=""><figcaption></figcaption></figure>

* Navigate to **Controls** and click **Add Controls.**

<figure><img src="/files/IYhit0D01cwrPOM8ZagW" alt=""><figcaption></figcaption></figure>

* From the dropdown list search for **TextSMSChatSystem** and add it as a control.

<figure><img src="/files/QxbiSNh42b83KzQldaR0" alt=""><figcaption></figcaption></figure>

* Once done, **TextSMSChatSystem** will be shown under the **Controls Tab** and you can enable it for multiple devices to access it accordingly.

<figure><img src="/files/i1JZc3CpOWzP0qSPUAVH" alt=""><figcaption></figcaption></figure>

* After clicking **Ok**, then click on **Save** & **Publish** for the grid to be visible.

<figure><img src="/files/U0Gtu1T3uzznIE0O0r6X" alt=""><figcaption></figcaption></figure>

* Once done, you can view the **Message UI** on the Case Record and communicate with the customers directly, as shown in the screenshot below.

<figure><img src="/files/mOl5TXHAOGVLZW12bOpf" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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