# Approach 2 (Without Adding Tab)

In case **“To”** is set in the Contact field, then you can directly go into **Contact - CRM Record** and start communicating with the customers / contacts.

To do so,

* Go to **Contact**, **Click** Related.
* Navigate to **Message Sessions.**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FByEbCOodxDF2SOSSWh7T%2F37A.png?alt=media&#x26;token=93cc7e45-de4b-42c2-9d06-1654ee978779" alt=""><figcaption></figcaption></figure>

* Start messaging with the respective **Contact**.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F9Nri5ZGAyiEp4Y4MedCO%2F37B.png?alt=media&#x26;token=0a4320b2-e69a-41fb-9946-c77913c62c0c" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}