> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/textsms4dynamics/configuration/access-chat-ui-on-crm-records/access-messaging-ui-when-customer-of-messaging-session-is-set/approach-2-without-adding-tab.md).

# Approach 2 (Without Adding Tab)

In case **“To”** is set in the Contact field, then you can directly go into **Contact - CRM Record** and start communicating with the customers / contacts.

To do so,

* Go to **Contact**, **Click** Related.
* Navigate to **Message Sessions.**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FByEbCOodxDF2SOSSWh7T%2F37A.png?alt=media&amp;token=93cc7e45-de4b-42c2-9d06-1654ee978779" alt=""><figcaption></figcaption></figure>

* Start messaging with the respective **Contact**.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F9Nri5ZGAyiEp4Y4MedCO%2F37B.png?alt=media&amp;token=0a4320b2-e69a-41fb-9946-c77913c62c0c" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}