> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/textsms4dynamics/configuration/access-chat-ui-on-crm-records/access-messaging-ui-when-customer-of-messaging-session-is-set/approach-2-without-adding-tab.md).

# Approach 2 (Without Adding Tab)

In case **“To”** is set in the Contact field, then you can directly go into **Contact - CRM Record** and start communicating with the customers / contacts.

To do so,

* Go to **Contact**, **Click** Related.
* Navigate to **Message Sessions.**

<figure><img src="/files/C5EF3u3NUg8pEwnAbUlF" alt=""><figcaption></figcaption></figure>

* Start messaging with the respective **Contact**.

<figure><img src="/files/iXEtB20rD5TL94l7TTRf" alt=""><figcaption></figcaption></figure>

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For further queries, reach out to us at <crm@inogic.com>
{% endhint %}