# Questionnaire

The Questionnaire helps businesses streamline conversations by collecting user information before a chat begins and gathering feedback after it ends.

It's divided into:

**1.** [**Pre-Chat Questionnaire**](https://docs.inogic.com/textsms4dynamics/features/questionnaire/pre-chat-questionnaire) 

**2.** [**Post-Chat Questionnaire**](https://docs.inogic.com/textsms4dynamics/features/questionnaire/post-chat-questionnaire)