> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/textsms4dynamics/features/questionnaire/pre-chat-questionnaire.md).

# Pre-Chat Questionnaire

Triggers automatically only after a customer sends the first message. It collects basic info such as the user's name, query type, or contact details before routing to a live agent.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FV5ly0phgrkcqip4FPX8q%2Fimage.png?alt=media&amp;token=5d9baca2-8c94-405c-b894-6a3ca72c6cee" alt=""><figcaption></figcaption></figure>

**Example:**

* Customer sends: “Hi, I'd like to know more about your services.”
* TextSMS4Dynamics replies: "It would be great if you could share your email with us for further discussion."