# Store Message History in Message Sessions

TextSMS4Dynamics provides the functionality to store message history in message sessions. This means that when you communicate with customers within the CRM, the message history is recorded and stored as a message session.

Users can maintain **message history** associated to each **Record with** **Dynamics 365 CRM** and track communication.

* To means the customer/partner with whom you would be messaging.
* **Regarding** defines the associated **Record**. (Record that was created from within the Message UI)
* **“Start /End Date & Time”** will be mentioned for each session. (Each message session will be maintained for 24 hours as per UTC Standard Time.)
* **Configuration** describes from which channel you are communicating.

**Below is a screenshot showcasing the list view of the message sessions.**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FM92piaOMOLnUilDUixDT%2F49A%20Store%20Message%20History%20in%20Message%20Sessions.png?alt=media&#x26;token=d9730e46-1031-48ac-a333-abf32cd48813" alt=""><figcaption></figcaption></figure>

**Message History** can also be accessed from the **Message UI**.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FlYWIKL4Bn6KbhLK7XXUT%2F49B%20Store%20Message%20History%20in%20Message%20Sessions.png?alt=media&#x26;token=1b685a95-248b-4150-92f0-fa87acdcc598" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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