Store Message History in Message Sessions

TextSMS4Dynamics provides the functionality to store message history in message sessions. This means that when you communicate with customers within the CRM, the message history is recorded and stored as a message session.

Users can maintain message history associated to each Record with Dynamics 365 CRM and track communication.

  • To means the customer/partner with whom you would be messaging.

  • Regarding defines the associated Record. (Record that was created from within the Message UI)

  • “Start /End Date & Time” will be mentioned for each session. (Each message session will be maintained for 24 hours as per UTC Standard Time.)

  • Configuration describes from which channel you are communicating.

Below is a screenshot showcasing the list view of the message sessions.

Message History can also be accessed from the Message UI.

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