Store Message History in Message Sessions
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TextSMS4Dynamics provides the functionality to store message history in message sessions. This means that when you communicate with customers within the CRM, the message history is recorded and stored as a message session.
Users can maintain message history associated to each Record with Dynamics 365 CRM and track communication.
To means the customer/partner with whom you would be messaging.
Regarding defines the associated Record. (Record that was created from within the Message UI)
“Start /End Date & Time” will be mentioned for each session. (Each message session will be maintained for 24 hours as per UTC Standard Time.)
Configuration describes from which channel you are communicating.
Below is a screenshot showcasing the list view of the message sessions.
Message History can also be accessed from the Message UI.
For further queries, reach out to us at crm@inogic.com
