# AI Response Feedback

AI Response Feedback enables users to provide feedback on AI-generated responses within the Inowiz panel. This helps organizations evaluate the quality of AI outputs and continuously improve response accuracy and relevance.

<figure><img src="/files/rWCIRTuE7b2kV5EJ6Y4k" alt=""><figcaption></figcaption></figure>

**Scope:**

The AI Response Feedback feature works when a response is generated for a user input within the Inowiz panel. Feedback is captured only for responses generated based on user-initiated inputs within the Inowiz interface.

Agents can configure how AI responses are stored in the CRM through the “Settings” entity.

<figure><img src="/files/nYngbny50T7hOZFkT6ll" alt=""><figcaption></figcaption></figure>

* All response: Stores every AI-generated response in CRM for tracking and analysis.
* On Feedback: Stores AI responses only when the user provides feedback by either clicking on “Thumbs Up” or “Thumb Down” button, helping capture selected interactions.
* None: Does not store any AI-generated responses in CRM.

**How It Works**

**AI Response Generation**

* A user provides input within the Inowiz panel (e.g., enters a prompt).
* The AI processes the input and generates a response.

**Feedback Options:**\
\
Each AI-generated response provides two feedback options:

* Thumbs Up (👍) - Indicates the response is helpful or accurate.
* Thumbs Down (👎) - Indicates the response is not helpful or needs improvement.

**Feedback Submission**\
\
The system automatically records feedback based on user interaction. The feedback records can be seen in “AI Response Feedback” entity:

* **None**: If the user does not provide any feedback, the system still creates a record with the Feedback Type set to “None”.
* **Thumbs Up** (👍): When the user clicks the thumbs up button, the system records the feedback with Feedback Type set to “Thumbs Up”.
* **Thumbs Down** (👎): When the user clicks the thumbs down button, a pop-up window is displayed prompting the user to provide a reason for the negative feedback.\
  &#x20;After submission, the system records the feedback with Feedback Type set to “Thumbs Down”, along with the provided reason.

\
**Feedback Submission**\
\
The system automatically records feedback based on user interaction. The feedback records can be seen in “AI Response Feedback” entity:

* **None**: If the user does not provide any feedback, the system still creates a record with the Feedback Type set to “None”.
* **Thumbs Up** (👍): When the user clicks the thumbs up button, the system records the feedback with Feedback Type set to “Thumbs Up”.
* **Thumbs Down** (👎): When the user clicks the thumbs down button, a pop-up window is displayed prompting the user to provide a reason for the negative feedback.\
  &#x20;After submission, the system records the feedback with Feedback Type set to “Thumbs Down”, along with the provided reason.

<figure><img src="/files/3me3uyniVh2YNjD2DVds" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/BoxNdeEi3R5x0sWLpcoY" alt=""><figcaption></figcaption></figure>

This is how AI response feedbacks are saved in WhatsApp4Dynamics.

<figure><img src="/files/TspHdKQKLBjGgCR3B1vt" alt=""><figcaption></figcaption></figure>


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