AI Response Feedback

AI Response Feedback enables users to provide feedback on AI-generated responses within the Inowiz panel. This helps organizations evaluate the quality of AI outputs and continuously improve response accuracy and relevance.

Scope:

The AI Response Feedback feature works when a response is generated for a user input within the Inowiz panel. Feedback is captured only for responses generated based on user-initiated inputs within the Inowiz interface.

Agents can configure how AI responses are stored in the CRM through the “Settings” entity.

• All response: Stores every AI-generated response in CRM for tracking and analysis.

• On Feedback: Stores AI responses only when the user provides feedback by either clicking on “Thumbs Up” or “Thumb Down” button, helping capture selected interactions.

• None: Does not store any AI-generated responses in CRM.

How It Works

AI Response Generation

• A user provides input within the Inowiz panel (e.g., enters a prompt).

• The AI processes the input and generates a response.

Feedback Options: Each AI-generated response provides two feedback options:

• Thumbs Up (👍) - Indicates the response is helpful or accurate.

• Thumbs Down (👎) - Indicates the response is not helpful or needs improvement.

Feedback Submission The system automatically records feedback based on user interaction. The feedback records can be seen in “AI Response Feedback” entity:

• None: If the user does not provide any feedback, the system still creates a record with the Feedback Type set to “None”.

• Thumbs Up (👍): When the user clicks the thumbs up button, the system records the feedback with Feedback Type set to “Thumbs Up”.

• Thumbs Down (👎): When the user clicks the thumbs down button, a pop-up window is displayed prompting the user to provide a reason for the negative feedback. After submission, the system records the feedback with Feedback Type set to “Thumbs Down”, along with the provided reason.

Feedback Submission The system automatically records feedback based on user interaction. The feedback records can be seen in “AI Response Feedback” entity:

• None: If the user does not provide any feedback, the system still creates a record with the Feedback Type set to “None”.

• Thumbs Up (👍): When the user clicks the thumbs up button, the system records the feedback with Feedback Type set to “Thumbs Up”.

• Thumbs Down (👎): When the user clicks the thumbs down button, a pop-up window is displayed prompting the user to provide a reason for the negative feedback. After submission, the system records the feedback with Feedback Type set to “Thumbs Down”, along with the provided reason.

This is how AI response feedbacks are saved in WhatsApp4Dynamics.