# InoWiz Copilot – AI Chat Panel

The **AI Chat Panel** in WhatsApp4Dynamics is an integrated, context-aware assistant designed to enhance agent productivity by providing real-time support within the conversation interface.

This feature leverages AI to summarize chats, retrieve contextual information, and answer queries using web-based intelligence — all without leaving the Dynamics 365 environment.

<figure><img src="/files/tDRLxXaMgErIVrWQs9jn" alt=""><figcaption></figcaption></figure>

**Functionality Overview:**

* **Conversation Summarization**: Automatically generates concise summaries of recent conversations, enabling agents to quickly understand the context before responding.

<figure><img src="/files/QtYCAGiNtlypSjkGcM1U" alt=""><figcaption></figcaption></figure>

* **Current Record Summary**: Provides a quick, AI-generated summary of the current CRM record (e.g., Lead, Opportunity, Case), giving agents instant context without needing to open additional tabs or navigate the system.

<figure><img src="/files/D48bETfNllBOJPXHFZQM" alt=""><figcaption></figcaption></figure>

* **Context-Aware Assistance**: Offers intelligent suggestions and insights based on the conversation flow, helping agents craft relevant, informed replies.
* **Web-Based Question Answering:** Allows users to ask general or customer-specific questions, with responses powered by AI and internet-based information retrieval.

<figure><img src="/files/qdmx1TiADRwDHvfwkMbJ" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.inogic.com/whatsapp4dynamics/ai-integration-inowiz-copilot/features/inowiz-copilot-ai-chat-panel.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.