> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/whatsapp4dynamics/ai-integration-inowiz-copilot/features/inowiz-copilot-ai-chat-panel.md).

# InoWiz Copilot – AI Chat Panel

The **AI Chat Panel** in WhatsApp4Dynamics is an integrated, context-aware assistant designed to enhance agent productivity by providing real-time support within the conversation interface.

This feature leverages AI to summarize chats, retrieve contextual information, and answer queries using web-based intelligence — all without leaving the Dynamics 365 environment.

<figure><img src="/files/tDRLxXaMgErIVrWQs9jn" alt=""><figcaption></figcaption></figure>

**Functionality Overview:**

* **Conversation Summarization**: Automatically generates concise summaries of recent conversations, enabling agents to quickly understand the context before responding.

<figure><img src="/files/QtYCAGiNtlypSjkGcM1U" alt=""><figcaption></figcaption></figure>

* **Current Record Summary**: Provides a quick, AI-generated summary of the current CRM record (e.g., Lead, Opportunity, Case), giving agents instant context without needing to open additional tabs or navigate the system.

<figure><img src="/files/D48bETfNllBOJPXHFZQM" alt=""><figcaption></figcaption></figure>

* **Context-Aware Assistance**: Offers intelligent suggestions and insights based on the conversation flow, helping agents craft relevant, informed replies.
* **Web-Based Question Answering:** Allows users to ask general or customer-specific questions, with responses powered by AI and internet-based information retrieval.

<figure><img src="/files/qdmx1TiADRwDHvfwkMbJ" alt=""><figcaption></figcaption></figure>