> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/whatsapp4dynamics/ai-integration-inowiz-copilot/features/sentiment-analysis.md).

# Sentiment Analysis

As soon as a chat is loaded in WhatsApp4Dynamics, the system automatically performs **Sentiment Analysis** to help you quickly understand the emotional tone of the conversation. This insight is shown right at the top of the chat window, giving agents a valuable head start when responding.

**How It Works**:

* The AI scans the most recent messages in the conversation.
* Based on language cues, it identifies whether the overall sentiment is **Positive, Neutral,** or **Negative**.
* The detected sentiment is displayed using clear labels and color-coded indicators.

Refer to the screenshot below to see how positive and negative sentiments are displayed in the chat interface:

**Positive Sentiment**

<figure><img src="/files/OFHzAPUHUGlvCVJDtaCf" alt=""><figcaption></figcaption></figure>

**Negative Sentiment**

<figure><img src="/files/ordk0fxDWPIDbtxubxYq" alt=""><figcaption></figcaption></figure>