# Sentiment Analysis

As soon as a chat is loaded in WhatsApp4Dynamics, the system automatically performs **Sentiment Analysis** to help you quickly understand the emotional tone of the conversation. This insight is shown right at the top of the chat window, giving agents a valuable head start when responding.

**How It Works**:

* The AI scans the most recent messages in the conversation.
* Based on language cues, it identifies whether the overall sentiment is **Positive, Neutral,** or **Negative**.
* The detected sentiment is displayed using clear labels and color-coded indicators.

Refer to the screenshot below to see how positive and negative sentiments are displayed in the chat interface:

**Positive Sentiment**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FCQZn0NQwabMg43IDswfr%2F2025-05-20%2017_39_46-Sentiment-%20positive.png?alt=media&#x26;token=7bbcc813-5464-48c8-bd92-b34f7876955e" alt=""><figcaption></figcaption></figure>

**Negative Sentiment**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FIZP4YMzLQwoKI7h2rzEZ%2F2025-05-20%2017_40_14-Sentiment-%20negative.png?alt=media&#x26;token=380acb48-6bea-49df-bebd-a3aaf2225e93" alt=""><figcaption></figcaption></figure>