> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/whatsapp4dynamics/configuration/access-chat-ui-on-crm-records.md).

# Access Chat UI on CRM Records

WhatsApp4Dynamics provides a feature that allows users to access a Chat User Interface (UI) directly on CRM records. Moreover, having the Chat UI within CRM records enhances the overall user experience, as it eliminates the need to switch between different applications or interfaces to access WhatsApp conversations. It allows for a seamless and integrated approach to customer communication, which leads to improved customer service and relationship management.

* [Access Chat UI When “Regarding” of Chat Session Is Set](https://docs.inogic.com/whatsapp4dynamics/features/access-chat-ui-on-crm-records/access-chat-ui-when-regarding-of-chat-session-is-set)
* [Access Chat UI When “To” of Chat Session Is Set](https://docs.inogic.com/whatsapp4dynamics/features/access-chat-ui-on-crm-records/access-chat-ui-when-to-of-chat-session-is-set)