# Uninstallation

To uninstall the solution from Power Apps, follow the simple steps given below:

### Check Dependencies (If Uninstallation Fails)

1. Go to [make.powerapps.com.](https://make.powerapps.com/)
2. Click on **Solutions**.
3. Select **WhatsApp4Dynamics** solution.

<figure><img src="/files/oHvNDZk1N5VgjmBA1GAy" alt=""><figcaption></figcaption></figure>

4. Click **Show Dependencies**.

<figure><img src="/files/xf7qfZH716RFd9WjQR5X" alt=""><figcaption></figcaption></figure>

5. Review the listed dependencies and remove them using the steps provided below.
6. Retry uninstalling the solution.

### Step 1: Delete Record Types One by One

1. Open the WhatsApp4Dynamics app.
2. Navigate to **Configuration** → **Record Type**.

<figure><img src="/files/g9Ju3daBccskzowE77Pr" alt=""><figcaption></figcaption></figure>

3. Select each record type created for the solution.
4. Click Delete and confirm.

<figure><img src="/files/zYsAJ0glGFZK9APOWC6q" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/7aCcCTvYxht8J2lLXQTC" alt=""><figcaption></figcaption></figure>

5. Repeat until all record types are removed.

### Step 2: Remove Configuration Records

1. Go to Configuration within the app.
2. Select and delete any remaining configuration records related to WhatsApp4Dynamics.

<figure><img src="/files/DmbmtX1hMCTp0mwokquN" alt=""><figcaption></figcaption></figure>

### Step 3: Deactivate and Delete Processes

1. Navigate to **Processes** (Workflows/Background Processes).
2. Deactivate any processes related to WhatsApp4Dynamics.
3. Once deactivated, delete them.

<figure><img src="/files/wwLJDi3Sz6GaN12NiRSQ" alt=""><figcaption></figcaption></figure>

### Step 4: Remove Custom Automations

1. Check for any Power Automate flows or custom workflows created for WhatsApp4Dynamics.
2. Turn them off.
3. Delete them permanently.

### Step 5: Remove PCF Controls (If Applicable)

1. If the WhatsApp chat UI (PCF control) was added to any out-of-the-box or custom entities, open those entities.
2. Remove the PCF control from the form.
3. **Save and publish** the changes.

<figure><img src="/files/GqmbUgElIR4uMmhr0Eut" alt=""><figcaption></figcaption></figure>

### Step 6: Turn Off Marketing Toggle (If Enabled)

1. Navigate to the **License page** and ensure the **Enable Marketing** toggle is turned off.
2. Save the changes.

<figure><img src="/files/16lmTrtmnfX2Joa4UyTi" alt=""><figcaption></figcaption></figure>

### Step 7: Delete WhatsApp4Dynamics

1. Navigate to **Solutions**.
2. Select the WhatsApp4Dynamics and click **Delete**.

<figure><img src="/files/XoOCfHndiH5ubQyupkqd" alt=""><figcaption></figcaption></figure>


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