Uninstallation

To uninstall the solution from Power Apps, follow the simple steps given below:

Check Dependencies (If Uninstallation Fails)

1. Go to make.powerapps.com.

2. Click on Solutions.

3. Select WhatsApp4Dynamics solution.

1. Click Show Dependencies.

1. Review the listed dependencies and remove them using the steps provided below.

2. Retry uninstalling the solution.

Step 1: Delete Record Types One by One

1. Open the WhatsApp4Dynamics app.

2. Navigate to Configuration → Record Type.

1. Select each record type created for the solution.

2. Click Delete and confirm.

1. Repeat until all record types are removed.

Step 2: Remove Configuration Records

1. Go to Configuration within the app.

2. Select and delete any remaining configuration records related to WhatsApp4Dynamics.

Step 3: Deactivate and Delete Processes

1. Navigate to Processes (Workflows/Background Processes).

2. Deactivate any processes related to WhatsApp4Dynamics.

3. Once deactivated, delete them.

Step 4: Remove Custom Automations

1. Check for any Power Automate flows or custom workflows created for WhatsApp4Dynamics.

2. Turn them off.

3. Delete them permanently.

Step 5: Remove PCF Controls (If Applicable)

1. If the WhatsApp chat UI (PCF control) was added to any out-of-the-box or custom entities, open those entities.

2. Remove the PCF control from the form.

3. Save and publish the changes.

Step 6: Turn Off Marketing Toggle (If Enabled)

1. Navigate to the License page and ensure the Enable Marketing toggle is turned off.

2. Save the changes.

Step 7: Delete WhatsApp4Dynamics

1. Navigate to Solutions.

2. Select the WhatsApp4Dynamics and click Delete.