What's New!

Version 9.0.0.9

• Enhanced the chat experience with a 24-hour session timeout and a scrollable chat UI.

Version 9.0.0.8

• Implemented Sound Notification for messages.

Version 9.0.0.7

• Added the First Response.

Version 9.0.0.6

• Introduced both Pre-chat and Post-chat Questionnaire functionality.

Version 9.0.0.5

• Focused on enhanced security through DLL obfuscation.

Version 9.0.0.4

• Introduced the Work and Schedule feature.

Version 9.0.0.3

• Introduced the new Theme feature.

Version 9.0.0.2

• Added Microsoft Teams and out-of-the-box assignment functionality.

Version 9.0.0.1

• Introduced the integration of basic incoming and outgoing messaging functionality within CRM.

Version 9.0.0.0

Features

• Enables sending and receiving live chat messages directly from within Microsoft Dynamics.

• Provides prompt notifications and updates from the Messaging Account on CRM, keeping users informed.

• Maintains a history of conversations within Microsoft Dynamics 365 CRM, providing communication records.

• Leverage LiveChat4Dynamics for customer engagement, such as sending notifications, sales, instant updates, or marketing messages from Microsoft Dynamics 365 CRM.

• You can create any other OOB or custom entity from Message conversations.

• Customize the message templates as per your need, including Dynamic fields of the CRM, and send a message.

• Access message interface from within the CRM records to have a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.

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