# What's New!

## Version 9.0.0.9

* Enhanced the chat experience with a 24-hour session timeout and a scrollable chat UI.

## Version 9.0.0.8

* Implemented Sound Notification for messages.

## Version 9.0.0.7

* Added the First Response.

## Version 9.0.0.6

* Introduced both Pre-chat and Post-chat Questionnaire functionality.

## Version 9.0.0.5

* Focused on enhanced security through DLL obfuscation.

## Version 9.0.0.4

* Introduced the Work and Schedule feature.

## Version 9.0.0.3

* Introduced the new Theme feature.

## Version 9.0.0.2

* Added Microsoft Teams and out-of-the-box assignment functionality.

## Version 9.0.0.1

* Introduced the integration of basic incoming and outgoing messaging functionality within CRM.

## Version **9.0.0.0**

### Features

* Enables sending and receiving live chat messages directly from within Microsoft Dynamics.
* Provides prompt notifications and updates from the Messaging Account on CRM, keeping users informed.
* Maintains a history of conversations within Microsoft Dynamics 365 CRM, providing communication records.
* Leverage LiveChat4Dynamics for customer engagement, such as sending notifications, sales, instant updates, or marketing messages from Microsoft Dynamics 365 CRM.
* You can create any other OOB or custom entity from Message conversations.
* Customize the message templates as per your need, including Dynamic fields of the CRM, and send a message.
* Access message interface from within the CRM records to have a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.

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For further queries, reach out to us at <crm@inogic.com>
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