# Enable Cookies Setting

This setting is required when the user gets the Error stating **Unable to get the Token**. This error arises due to the browser setting because of which the third-party sites cannot use the cookies.

To enable the cookies please follow the steps given below for your respective browsers.

### Google Chrome

The user needs to do the following Browser setting if they get the **Unable to get Tokens** error message on the Attach2Dynamics document management UI.

* Open the browser --> Click on the **ellipses** on top-right corner --> Select the **Settings** option.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNeTfuIArXEuE-fkKQ%2FChrome_4.png?alt=media\&token=29877f65-2016-4171-b6ec-a6fe3df37a3d)

* Scroll down to the **Privacy and Security** section.
* From the Privacy and security section, select **Cookies and other site data** option.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNecxuyxAm5FVLmfCC%2FChrome_5.png?alt=media\&token=afe313c9-e5ca-4b2c-a426-9868c8da37c9)

* Now select **Allow all cookies** option.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNelMgecXaVp9HLNoN%2FChrome_6.png?alt=media\&token=971312a3-de29-4eda-a81a-56a220072604)

Once this is done, refresh the CRM record page and ensure if the Attach2Dynamics UI is loading correctly or not.

### Firefox

Firefox can be set to not accept cookies. To turn on cookies, follow the steps given below:

* Click the **menu** button --> Select **Options**.
* Select the **Privacy & Security** panel. This is where you can view your settings for [Enhanced Tracking Protection](https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop), which includes cookies.
  * If **Standard** is selected, this is the default setting and, except for trackers, all cookies are enabled. For more information, see [Trackers and scripts Firefox blocks in Enhanced Tracking Protection.](https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track)
  * If **Strict** is selected, either choose **Standard** or switch to **Custom**.
  * If **Custom** is selected, either uncheck Cookies (this will allow all cookies) or select the setting to only block Cross-site and social media trackers.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNf29Y8UiyPoa9YUS9%2FFirefox_1.png?alt=media\&token=93be6d35-21cd-4509-a888-249678e91d52)

* Close the about: preferences page. Any changes you've made will automatically be saved.

### Internet Explorer

* Click on the **Settings** (the gear icon) in the browser toolbar --> Choose **Internet Options.**

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNfDR4GkgmjEp3T8Il%2FIE_1.png?alt=media\&token=561efaea-49fc-4892-99e7-01129fc0c725)

* Click the **Privacy** tab --> Click on the **Advanced** button.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNfJPdbqsYnKUW944M%2FIE_2.png?alt=media\&token=895192ca-8fe2-4a4e-9b40-fc349fa1f0d7)

* Once you click on the Advanced button a **Pop-up** window will appear. Go to **Third-Party Cookies** section --> Select the **Allow** radio button --> Click on **OK.** The setting would be successfully updated.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNfP0vAwSFMV5RdhjU%2FIE_3.png?alt=media\&token=677af8c4-d31a-43d7-9fb1-dbdb9233e7e3)

### Microsoft Edge

* Open Microsoft Edge --> Select **Menu (3 dots icon)** --> Click on the **Settings** options.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNfVwdTWeQq0klA11y%2FMEdge_1.png?alt=media\&token=0344a09f-2073-4d70-b7e2-a4b7a2d4a484)

* Under **Settings** tab, select **Cookies and site permission** --> Go to **Cookies and data Stored** --> Click on the **‘>’** icon in **Manage and delete cookies and site data.**

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNfao0fnnAnMOjsk5L%2FMEdge_2.png?alt=media\&token=16691714-d81a-4ecf-9277-8f12ab4990d8)

* Turn on **'Allow sites to save and read cookie data (recommended)'** to unblock cookies.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MUNTyZ9y322br53E1Lr%2F-MUNfgeVdh8rQtMAZj35%2FMEdge_3.png?alt=media\&token=6c353ada-524f-4c93-a006-59789115e218)

* Once you enable the option the setting would automatically updated.

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}