FAQs

1) After importing the solution of SharePoint Security Sync from website all the Processes of SharePoint Security Sync are in a 'Draft/Deactivated' state? What to do?

Once the solution is imported, please follow the below steps to activate all the processes of SharePoint Security Sync.

  • Click on the gear icon --> Select Advanced Settings.

  • Next, select Processes.

  • From 'All Process' View activate the process shown in the below screenshot:

2) Is there a way to sync the previous records in bulk?

Yes, by using the Bulk Synchronization Tool you can sync the previous records in bulk.

3) How to enable file deletion?

You can enable file deletion by creating the Security Template for users with required actions.

4) Why is there an error while creating an anonymous link of file?

The error is due to insufficient permission on SharePoint.

5) How can I move history attachments?

You can move/copy your history attachments by using Bulk Migration Job feature.

6) We have done a sandbox copy of the production environment to a TEST env. and like to have the 'SharePoint Security Sync' solution to work in this new instance. What do we need to do?

You need to delete the Inogic License Details record from your sandbox environment. After deleting the next step would be to activate the license.

To delete the SharePoint Security Sync license follow the below steps:

Step 1: Navigate to Advanced Find.

Step 2: Select Inogic License Details in ‘Look for’ and click on Results button.

Step 3: Select the SharePoint Security Sync record and delete it.