Sentiment Analysis on Chat Load
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Last updated
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As soon as a chat is loaded in WhatsApp4Dynamics, the system automatically performs Sentiment Analysis to help you quickly understand the emotional tone of the conversation. This insight is shown right at the top of the chat window, giving agents a valuable head start when responding.
How It Works:
The AI scans the most recent messages in the conversation.
Based on language cues, it identifies whether the overall sentiment is Positive, Neutral, or Negative.
The detected sentiment is displayed using clear labels and color-coded indicators.
Refer to the screenshot below to see how positive and negative sentiments are displayed in the chat interface:
Positive Sentiment
Negative Sentiment
