Predictive Intelligence and Sales Forecasting with Explainable AI for Dynamics 365 CRM
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For the complete documentation index, see llms.txt. This page is also available as Markdown.

What's New!

Version 9.0.0.65

  • Minor enhancement and bug fixes in compliance for utility messages

Version 9.0.0.64

  • Introduced compliance support for utility messages, ensuring adherence to messaging regulations.

Version 9.0.0.61

  • Improved bulk messaging performance for faster and more efficient communication.

Version 9.0.0.60

  • Enhanced the pre-chat survey experience for better usability and data collection.

Version 9.0.0.55

  • Resolved pre-survey issues and improved overall UI stability.

Version 9.0.0.53

  • Implemented Questionnaire Response Timeout Handling to improve response tracking and user experience.

Version 9.0.0.50

  • Delivered enhancements and bug fixes in pre-process and post-process functionalities.

Version 9.0.0.49

  • Enabled Configurable Session Expiry for better session management and security.

Version 9.0.0.48

  • Implemented Privilege-Based Templates and Custom Variables to provide greater control and personalization.

Version 9.0.0.45

  • Introduced key AI-powered enhancements including Regenerate Response for quicker replies, AI Feedback Collection, and Knowledge Article Integration for smarter assistance.

Version 9.0.0.44

  • Resolved issues related to masking, ensuring improved data security and reliability.

Version 9.0.0.43

  • Added Location Tracking and Marketing Message Status Tracking to provide better visibility into customer interactions and campaign effectiveness.

Version 9.0.0.42

Addressed minor bug fixes to improve overall system stability and performance.

Version 9.0.0.41

  • Introduced major integrations including Voice Calling, Quick Replies, and a Dashboard to enhance user communication and monitoring capabilities.

Version 9.0.0.40

  • Enhancement in the Double opt-in feature.

Version 9.0.0.35

  • Static Mapping adds instant, accurate default CRM values during record creation.

  • Separate Sessions categorize Marketing and Utility messages distinctly within the Chat UI.

Version 9.0.0.34

  • Assign Chat supports smooth agent handovers for uninterrupted customer conversations.

  • Discuss Chat lets agents seek internal help without disrupting conversations.

Version 9.0.0.30

  • Support for named variables in template.

Version 9.0.0.29

  • Reaction on message and chat hub.

Version 9.0.0.27

  • Increased input Box Size On UI.

Version 9.0.0.24

  • Export chat history in multiple formats.

Version 9.0.0.23

  • Created customer button on Chat UI.

Version 9.0.0.20

  • AI Integration.

Version 9.0.0.19

  • Pre and Post Chat Questionnaire.

Version 9.0.0.18

  • Added System Notification for new Incoming messages.

Version 9.0.0.14

  • Enable Double Opt-In.

Version 9.0.0.13

  • Support for voice message.

Version 9.0.0.12

  • Added support for Azure Blob storage to store media.

Version 9.0.0.10

  • Added support for Opt-In, Opt-out for contact number.

Version 9.0.0.9

  • Added support for separate sessions for marketing and Utility-type messages.

Version 9.0.0.8

  • Added support for Dynamic Variables, Global Templates, and Chat Assign Notifications.

Version 9.0.0.7

  • Added support for Teams Integration, Queued Messages, and Chat Initiation from Regarding.

Version 9.0.0.6

  • Added dismissed notification feature.

Version 9.0.0.5

  • Added support for the Marketing Module.

Version 9.0.0.3

  • Add support for multiple country mobile numbers, Emoji, Text formatting, and Attachments.

Version 9.0.0.0

  • Enables sending and receiving WhatsApp messages directly from within Microsoft Dynamics.

  • Provides prompt notifications and updates from WhatsApp Business Account on CRM, keeping users informed.

  • Maintains a history of WhatsApp conversations within Microsoft Dynamics 365 CRM, providing communication records.

  • Integrate WhatsApp Business Account within Microsoft Dynamics 365 CRM to send automated messages based on CRM actions.

  • Leverage WhatsApp4Dynamics for customer engagement, such as sending notifications, updates, or marketing messages from Microsoft Dynamics 365 CRM.

  • You can create leads, contact, account, any other OOB or custom entity from WhatsApp conversations.

  • Customize the message templates approved by Twilio as per your need, including Dynamic fields of the CRM and send a message.

  • Access WhatsApp chat interface from within the CRM records to have a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.

For further queries, reach out to us at crm@inogic.com

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