What's New!

Version 9.0.0.40

• Enhancement in the Double opt-in feature.

Version 9.0.0.35

• Static Mapping adds instant, accurate default CRM values during record creation.

• Separate Sessions categorize Marketing and Utility messages distinctly within the Chat UI.

Version 9.0.0.34

• Assign Chat supports smooth agent handovers for uninterrupted customer conversations.

• Discuss Chat lets agents seek internal help without disrupting conversations.

Version 9.0.0.30

• Support for named variables in template.

Version 9.0.0.29

• Reaction on message and chat hub.

Version 9.0.0.27

• Increased input Box Size On UI.

Version 9.0.0.24

• Export chat history in multiple formats.

Version 9.0.0.23

• Created customer button on Chat UI.

Version 9.0.0.20

• AI Integration.

Version 9.0.0.19

• Pre and Post Chat Questionnaire.

Version 9.0.0.18

• Added System Notification for new Incoming messages.

Version 9.0.0.14

• Enable Double Opt-In.

Version 9.0.0.13

• Support for voice message.

Version 9.0.0.12

• Added support for Azure Blob storage to store media.

Version 9.0.0.10

• Added support for Opt-In, Opt-out for contact number.

Version 9.0.0.9

• Added support for separate sessions for marketing and Utility-type messages.

Version 9.0.0.8

• Added support for Dynamic Variables, Global Templates, and Chat Assign Notifications.

Version 9.0.0.7

• Added support for Teams Integration, Queued Messages, and Chat Initiation from Regarding.

Version 9.0.0.6

• Added dismissed notification feature.

Version 9.0.0.5

• Added support for the Marketing Module.

Version 9.0.0.3

• Add support for multiple country mobile numbers, Emoji, Text formatting, and Attachments.

Version 9.0.0.0

• Enables sending and receiving WhatsApp messages directly from within Microsoft Dynamics.

• Provides prompt notifications and updates from WhatsApp Business Account on CRM, keeping users informed.

• Maintains a history of WhatsApp conversations within Microsoft Dynamics 365 CRM, providing communication records.

• Integrate WhatsApp Business Account within Microsoft Dynamics 365 CRM to send automated messages based on CRM actions.

• Leverage WhatsApp4Dynamics for customer engagement, such as sending notifications, updates, or marketing messages from Microsoft Dynamics 365 CRM.

• You can create leads, contact, account, any other OOB or custom entity from WhatsApp conversations.

• Customize the message templates approved by Twilio as per your need, including Dynamic fields of the CRM and send a message.

• Access WhatsApp chat interface from within the CRM records to have a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.

For further queries, reach out to us at [email protected]