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What's New!



  • Enables sending and receiving WhatsApp messages directly from within Microsoft Dynamics.
  • Provides prompt notifications and updates from WhatsApp Business Account on CRM, keeping users informed.
  • Maintains a history of WhatsApp conversations within Microsoft Dynamics 365 CRM, providing communication records.
  • Integrate WhatsApp Business Account within Microsoft Dynamics 365 CRM to send automated messages based on CRM actions.
  • Leverage WhatsApp4Dynamics for customer engagement, such as sending notifications, updates, or marketing messages from Microsoft Dynamics 365 CRM.
  • You can create leads, contact, account, any other OOB or custom entity from WhatsApp conversations.
  • Customize the message templates approved by Twilio as per your need, including Dynamic fields of the CRM and send a message.
  • Access WhatsApp chat interface from within the CRM records to have a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.
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Last modified 3mo ago