# What's New!
### Version 9.0.0.65
* Minor enhancement and bug fixes in **compliance for utility messages**
### Version 9.0.0.64
* Introduced **compliance support for utility messages**, ensuring adherence to messaging regulations.
### Version 9.0.0.61
* Improved **bulk messaging performance** for faster and more efficient communication.
### Version 9.0.0.60
* Enhanced the **pre-chat survey** experience for better usability and data collection.
### Version 9.0.0.55
* Resolved **pre-survey issues** and improved overall **UI stability**.
### Version 9.0.0.53
* Implemented **Questionnaire Response Timeout Handling** to improve response tracking and user experience.
### Version 9.0.0.50
* Delivered enhancements and bug fixes in **pre-process** and **post-process** functionalities.
### Version 9.0.0.49
* Enabled **Configurable Session Expiry** for better session management and security.
### Version 9.0.0.48
* Implemented **Privilege-Based Templates** and **Custom Variables** to provide greater control and personalization.
### Version 9.0.0.45
* Introduced key AI-powered enhancements including **Regenerate Response** for quicker replies, **AI Feedback Collection**, and **Knowledge Article Integration** for smarter assistance.
### Version 9.0.0.44
* Resolved issues related to **masking**, ensuring improved data security and reliability.
### Version 9.0.0.43
* Added **Location Tracking** and **Marketing Message Status Tracking** to provide better visibility into customer interactions and campaign effectiveness.
### Version 9.0.0.42
Addressed minor bug fixes to improve overall system stability and performance.
### Version 9.0.0.41
* Introduced major integrations including **Voice Calling**, **Quick Replies**, and a **Dashboard** to enhance user communication and monitoring capabilities.
### Version 9.0.0.40
* Enhancement in the Double opt-in feature.
### Version 9.0.0.35
* Static Mapping adds instant, accurate default CRM values during record creation.
* Separate Sessions categorize Marketing and Utility messages distinctly within the Chat UI.
### Version 9.0.0.34
* Assign Chat supports smooth agent handovers for uninterrupted customer conversations.
* Discuss Chat lets agents seek internal help without disrupting conversations.
### Version 9.0.0.30
* Support for named variables in template.
### Version 9.0.0.29
* Reaction on message and chat hub.
### Version 9.0.0.27
* Increased input Box Size On UI.
### Version 9.0.0.24
* Export chat history in multiple formats.
### Version 9.0.0.23
* Created customer button on Chat UI.
### Version 9.0.0.20
* AI Integration.
### Version 9.0.0.19
* Pre and Post Chat Questionnaire.
### Version 9.0.0.18
* Added System Notification for new Incoming messages.
### Version 9.0.0.14
* Enable Double Opt-In.
### Version 9.0.0.13
* Support for voice message.
### Version 9.0.0.12
* Added support for Azure Blob storage to store media.
### Version 9.0.0.10
* Added support for Opt-In, Opt-out for contact number.
### Version 9.0.0.9
* Added support for separate sessions for marketing and Utility-type messages.
### Version 9.0.0.8
* Added support for Dynamic Variables, Global Templates, and Chat Assign Notifications.
### Version 9.0.0.7
* Added support for Teams Integration, Queued Messages, and Chat Initiation from Regarding.
### Version 9.0.0.6
* Added dismissed notification feature.
### Version 9.0.0.5
* Added support for the Marketing Module.
### Version 9.0.0.3
* Add support for multiple country mobile numbers, Emoji, Text formatting, and Attachments.
### Version 9.0.0.0
* Enables sending and receiving WhatsApp messages directly from within Microsoft Dynamics.
* Provides prompt notifications and updates from WhatsApp Business Account on CRM, keeping users informed.
* Maintains a history of WhatsApp conversations within Microsoft Dynamics 365 CRM, providing communication records.
* Integrate WhatsApp Business Account within Microsoft Dynamics 365 CRM to send automated messages based on CRM actions.
* Leverage WhatsApp4Dynamics for customer engagement, such as sending notifications, updates, or marketing messages from Microsoft Dynamics 365 CRM.
* You can create leads, contact, account, any other OOB or custom entity from WhatsApp conversations.
* Customize the message templates approved by Twilio as per your need, including Dynamic fields of the CRM and send a message.
* Access WhatsApp chat interface from within the CRM records to have a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.
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