What's New!

Version 9.0.0.0

Features

• Enables sending and receiving WhatsApp messages directly from within Microsoft Dynamics.

• Provides prompt notifications and updates from WhatsApp Business Account on CRM, keeping users informed.

• Maintains a history of WhatsApp conversations within Microsoft Dynamics 365 CRM, providing communication records.

• Integrate WhatsApp Business Account within Microsoft Dynamics 365 CRM to send automated messages based on CRM actions.

• Leverage WhatsApp4Dynamics for customer engagement, such as sending notifications, updates, or marketing messages from Microsoft Dynamics 365 CRM.

• You can create leads, contact, account, any other OOB or custom entity from WhatsApp conversations.

• Customize the message templates approved by Twilio as per your need, including Dynamic fields of the CRM and send a message.

• Access WhatsApp chat interface from within the CRM records to have a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.

For further queries, reach out to us at [e-mail]