# What's New!

### Version 9.0.0.40

* Enhancement in the Double opt-in feature.

### Version 9.0.0.35<br>

* Static Mapping adds instant, accurate default CRM values during record creation.
* Separate Sessions categorize Marketing and Utility messages distinctly within the Chat UI.

### Version 9.0.0.34

* Assign Chat supports smooth agent handovers for uninterrupted customer conversations.
* Discuss Chat lets agents seek internal help without disrupting conversations.

### Version 9.0.0.30    &#x20;

* Support for named variables in template.

### Version 9.0.0.29

* Reaction on message and chat hub.

### Version 9.0.0.27

* Increased input Box Size On UI.

### Version 9.0.0.24<br>

* Export chat history in multiple formats.&#x20;

### Version 9.0.0.23<br>

* Created customer button on Chat UI.

### Version 9.0.0.20<br>

* AI Integration.

### Version 9.0.0.19<br>

* Pre and Post Chat Questionnaire.

### Version 9.0.0.18<br>

* Added System Notification for new Incoming messages.

### Version 9.0.0.14<br>

* Enable Double Opt-In.

### Version 9.0.0.13<br>

* Support for voice message.

### Version 9.0.0.12<br>

* Added support for Azure Blob storage to store media.

### Version 9.0.0.10<br>

* Added support for Opt-In, Opt-out for contact number.

### Version 9.0.0.9<br>

* Added support for separate sessions for marketing and Utility-type messages.

### Version 9.0.0.8<br>

* &#x20;Added support for Dynamic Variables, Global Templates, and Chat Assign Notifications.

### Version 9.0.0.7<br>

* Added support for Teams Integration, Queued Messages, and Chat Initiation from Regarding.

### Version 9.0.0.6<br>

* &#x20; Added dismissed notification feature.

### Version 9.0.0.5<br>

* Added support for the Marketing Module.

### Version 9.0.0.3<br>

* Add support for multiple country mobile numbers, Emoji, Text formatting, and Attachments.

### Version 9.0.0.0

* Enables sending and receiving WhatsApp messages directly from within Microsoft Dynamics.
* Provides prompt notifications and updates from WhatsApp Business Account on CRM, keeping users informed.
* Maintains a history of WhatsApp conversations within Microsoft Dynamics 365 CRM, providing communication records.
* Integrate WhatsApp Business Account within Microsoft Dynamics 365 CRM to send automated messages based on CRM actions.
* Leverage WhatsApp4Dynamics for customer engagement, such as sending notifications, updates, or marketing messages from Microsoft Dynamics 365 CRM.
* You can create leads, contact, account, any other OOB or custom entity from WhatsApp conversations.
* Customize the message templates approved by Twilio as per your need, including Dynamic fields of the CRM and send a message.
* Access WhatsApp chat interface from within the CRM records to have a seamless and integrated approach to customer communication, which can lead to improved customer service and relationship management.

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}