> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/livechat4dynamics/configuration/configuring-message-templates.md).
# Configuring Message Templates
A message template is a pre-designed format used to standardize and streamline communication within a system. It typically includes a title and predefined message content that can be quickly customized and sent out as needed.\
\
Steps to create a Message Template:
* Create a New Message Template: Click on the **"+ New Message Template"** button to start creating a new template.
* **Select Template Type:**
Entity Template: The Custom message will only be available for selected entities.
Global Template: The custom message template will be available for all entities.
* **Select Record Type:** Begin by choosing the record type for which you want to create the message template.
* **Add Title:** Enter a descriptive title for your message template in the designated field.
* **Enter the Message:** Write the content of your message in the message field.
**Entity Template:**
**Global Template:**
**Save the Template:** Click the "**Save**" button to store your new message template. Once you save the message template, make sure to **publish** in to reflect in the chat UI in both template types.
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