# Configuring Message Templates

A message template is a pre-designed format used to standardize and streamline communication within a system. It typically includes a title and predefined message content that can be quickly customized and sent out as needed.\
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Steps to create a Message Template:

* Create a New Message Template: Click on the **"+ New Message Template"** button to start creating a new template.

<figure><img src="/files/oRrOBh7rT6mtcJmuAl3z" alt=""><figcaption></figcaption></figure>

* **Select Template Type:**

  Entity Template: The Custom message will only be available for selected entities.

  Global Template: The custom message template will be available for all entities.

  &#x20;

<figure><img src="/files/DOpTOhHzrwWeX8qDzXtd" alt=""><figcaption></figcaption></figure>

* **Select Record Type:** Begin by choosing the record type for which you want to create the message template.

<figure><img src="/files/VX9v17JfUz3yg6ccdsVm" alt=""><figcaption></figcaption></figure>

* **Add Title:** Enter a descriptive title for your message template in the designated field.
* **Enter the Message:** Write the content of your message in the message field.

**Entity Template:**

<figure><img src="/files/7DfUE5LsONo7Ef9zDw08" alt=""><figcaption></figcaption></figure>

**Global Template:**

<figure><img src="/files/UUQoNe2i7sn55GWFHaJF" alt=""><figcaption></figcaption></figure>

**Save the Template:** Click the "**Save**" button to store your new message template. Once you save the message template, make sure to **publish** in to reflect in the chat UI in both template types.

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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