# Configuring Message Templates

A message template is a pre-designed format used to standardize and streamline communication within a system. It typically includes a title and predefined message content that can be quickly customized and sent out as needed.\
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Steps to create a Message Template:

* Create a New Message Template: Click on the **"+ New Message Template"** button to start creating a new template.

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* **Select Template Type:**

  Entity Template: The Custom message will only be available for selected entities.

  Global Template: The custom message template will be available for all entities.

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* **Select Record Type:** Begin by choosing the record type for which you want to create the message template.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2Fqd094ggC9B5tJjxk6JiC%2Fimage.png?alt=media&#x26;token=2afca60d-2bff-4305-9b68-6d1de9f1b98d" alt=""><figcaption></figcaption></figure>

* **Add Title:** Enter a descriptive title for your message template in the designated field.
* **Enter the Message:** Write the content of your message in the message field.

**Entity Template:**

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**Global Template:**

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**Save the Template:** Click the "**Save**" button to store your new message template. Once you save the message template, make sure to **publish** in to reflect in the chat UI in both template types.

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For further queries, reach out to us at <crm@inogic.com>
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