# Configuring Schedules & Holidays

Use this feature to automatically send predefined responses to customers who initiate a chat outside of working hours or on holidays:

1. **Work Schedules**

Steps to set up auto-replies for chats received outside of working hours:

* **Go to LiveChat4Dynamics app** -> Configurations Entity.
* Select the **Schedules & Holidays** tab and fill in the details below:
  * **Time Zone:** Select the appropriate time zone from the dropdown (e.g., GMT+05:30 Chennai, Kolkata, Mumbai, New Delhi).
  *  **Work Week:** Choose the working days (e.g., Monday to Friday).
  * **Start Time:** Define the start of your business hours (e.g., 9:30 AM).
  * **End Time:** Define the end of business hours (e.g., 3:30 PM).
  * **Message:** Enter the auto-response message customers will receive outside of these hours. ***Example:***\
    \&#xNAN;*“Thank you for reaching out. We're currently closed. Our available hours are from {Start Time} to {End Time}. We’ll get back to you as soon as we're open.”*
* Click **Save** to apply your settings.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FeILR5N2HkOP1vm95YjTD%2FWorkScheduleConfiguration%201.png?alt=media&#x26;token=9d532eb8-032d-4f3d-b745-4c8e2c76e9e3" alt=""><figcaption></figcaption></figure>

* To see the result of this configuration, [click here.](https://docs.inogic.com/livechat4dynamics/features/schedules-and-holidays)

2. **Holidays:**&#x20;

Steps to set up auto-replies for chats received on holidays:

* Scroll down and click on **“New Holiday”** Button.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F92I81lJptT2jZZpMUcpC%2FHoliday%20Configuration%201.png?alt=media&#x26;token=a0df5319-5bda-4352-9a31-1a39c090aeb7" alt=""><figcaption></figcaption></figure>

* Now Fill in the following details:
  * **Name:** Enter the name of the holiday (e.g., Christmas Holiday).
  * **From:** Enter the start date of the holiday (e.g., 12/25/2025).
  * **To:** Enter the end date of the holiday (e.g., 12/25/2025).
  * **Message:** Enter the auto-response message customers will receive on a holiday.&#x20;

    ***Example:**“Hi there! We are closed on December 25,2025, to celebrate Christmas. We’ll be back and ready to help you on December 26. Happy Holidays!”*
* Click **“Save”** to apply your settings.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FXUwtefoWuR60PbEkrIcz%2FHoliday%20Configuration%202.png?alt=media&#x26;token=ac53ae9f-0695-4e49-8dde-860f1b43db94" alt=""><figcaption></figcaption></figure>

* Click **“Publish”.**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FJqJQbX9IjaGGf3FfonQ7%2FHoliday%20Configuration%203.png?alt=media&#x26;token=d4cb1cc4-bc9b-4b32-b05d-d53101345bb2" alt=""><figcaption></figcaption></figure>

* To see the result of this configuration, [click here](https://docs.inogic.com/livechat4dynamics/features/schedules-and-holidays).