Configuring Schedules & Holidays
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Use this feature to automatically send predefined responses to customers who initiate a chat outside of working hours or on holidays:
Work Schedules
Steps to set up auto-replies for chats received outside of working hours:
Go to LiveChat4Dynamics app -> Configurations Entity.
Select the Schedules & Holidays tab and fill in the details below:
Time Zone: Select the appropriate time zone from the dropdown (e.g., GMT+05:30 Chennai, Kolkata, Mumbai, New Delhi).
Work Week: Choose the working days (e.g., Monday to Friday).
Start Time: Define the start of your business hours (e.g., 9:30 AM).
End Time: Define the end of business hours (e.g., 3:30 PM).
Message: Enter the auto-response message customers will receive outside of these hours. Example: “Thank you for reaching out. We're currently closed. Our available hours are from {Start Time} to {End Time}. We’ll get back to you as soon as we're open.”
Click Save to apply your settings.
To see the result of this configuration, click here.
Holidays:
Steps to set up auto-replies for chats received on holidays:
Scroll down and click on “New Holiday” Button.
Now Fill in the following details:
Name: Enter the name of the holiday (e.g., Christmas Holiday).
From: Enter the start date of the holiday (e.g., 12/25/2025).
To: Enter the end date of the holiday (e.g., 12/25/2025).
Message: Enter the auto-response message customers will receive on a holiday.
Example:“Hi there! We are closed on December 25,2025, to celebrate Christmas. We’ll be back and ready to help you on December 26. Happy Holidays!”
Click “Save” to apply your settings.
Click “Publish”.
To see the result of this configuration, click here.
