# Configuring Schedules & Holidays

Use this feature to automatically send predefined responses to customers who initiate a chat outside of working hours or on holidays:

1. **Work Schedules**

Steps to set up auto-replies for chats received outside of working hours:

* **Go to LiveChat4Dynamics app** -> Configurations Entity.
* Select the **Schedules & Holidays** tab and fill in the details below:
  * **Time Zone:** Select the appropriate time zone from the dropdown (e.g., GMT+05:30 Chennai, Kolkata, Mumbai, New Delhi).
  *  **Work Week:** Choose the working days (e.g., Monday to Friday).
  * **Start Time:** Define the start of your business hours (e.g., 9:30 AM).
  * **End Time:** Define the end of business hours (e.g., 3:30 PM).
  * **Message:** Enter the auto-response message customers will receive outside of these hours. ***Example:***\
    \&#xNAN;*“Thank you for reaching out. We're currently closed. Our available hours are from {Start Time} to {End Time}. We’ll get back to you as soon as we're open.”*
* Click **Save** to apply your settings.

<figure><img src="/files/Fv8iUxjnq06vXykirWvI" alt=""><figcaption></figcaption></figure>

* To see the result of this configuration, [click here.](/livechat4dynamics/features/schedules-and-holidays.md)

2. **Holidays:**&#x20;

Steps to set up auto-replies for chats received on holidays:

* Scroll down and click on **“New Holiday”** Button.

<figure><img src="/files/UxWFJ9qObdbSA4X8QQbo" alt=""><figcaption></figcaption></figure>

* Now Fill in the following details:
  * **Name:** Enter the name of the holiday (e.g., Christmas Holiday).
  * **From:** Enter the start date of the holiday (e.g., 12/25/2025).
  * **To:** Enter the end date of the holiday (e.g., 12/25/2025).
  * **Message:** Enter the auto-response message customers will receive on a holiday.&#x20;

    ***Example:**“Hi there! We are closed on December 25,2025, to celebrate Christmas. We’ll be back and ready to help you on December 26. Happy Holidays!”*
* Click **“Save”** to apply your settings.

<figure><img src="/files/4H3OwYbNJBkFOYPITrho" alt=""><figcaption></figcaption></figure>

* Click **“Publish”.**

<figure><img src="/files/7rEj4iqUcNbIGNailW9n" alt=""><figcaption></figcaption></figure>

* To see the result of this configuration, [click here](/livechat4dynamics/features/schedules-and-holidays.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.inogic.com/livechat4dynamics/configuration/configuring-schedules-and-holidays.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.