Configuring Schedules & Holidays

Use this feature to automatically send predefined responses to customers who initiate a chat outside of working hours or on holidays:

1. Work Schedules

Steps to set up auto-replies for chats received outside of working hours:

• Go to LiveChat4Dynamics app -> Configurations Entity.

• Select the Schedules & Holidays tab and fill in the details below:

  • Time Zone: Select the appropriate time zone from the dropdown (e.g., GMT+05:30 Chennai, Kolkata, Mumbai, New Delhi).

  • Work Week: Choose the working days (e.g., Monday to Friday).

  • Start Time: Define the start of your business hours (e.g., 9:30 AM).

  • End Time: Define the end of business hours (e.g., 3:30 PM).

  • Message: Enter the auto-response message customers will receive outside of these hours. Example: “Thank you for reaching out. We're currently closed. Our available hours are from {Start Time} to {End Time}. We’ll get back to you as soon as we're open.”

• Click Save to apply your settings.

• To see the result of this configuration, click here.

1. Holidays:

Steps to set up auto-replies for chats received on holidays:

• Scroll down and click on “New Holiday” Button.

• Now Fill in the following details:

  • Name: Enter the name of the holiday (e.g., Christmas Holiday).

  • From: Enter the start date of the holiday (e.g., 12/25/2025).

  • To: Enter the end date of the holiday (e.g., 12/25/2025).

  • Message: Enter the auto-response message customers will receive on a holiday.

    Example:“Hi there! We are closed on December 25,2025, to celebrate Christmas. We’ll be back and ready to help you on December 26. Happy Holidays!”

• Click “Save” to apply your settings.

• Click “Publish”.

• To see the result of this configuration, click here.