# Configuring Record Types

Users need to configure **Record Types** for all those entities with whom they want to message. Also, at times a record can have **multiple phone numbers**. Messages will be sent to the phone numbers selected in the **‘Phone Number Field’**.

{% hint style="info" %}
**Note:** 

* By default, a contact Record Type is created.

* Against one Entity, only one Record Type can be created.
  {% endhint %}

* Click on **+New Record Type** to create a New Record.

<figure><img src="/files/NrI8e6ZjdFLTogSCFUuP" alt=""><figcaption></figcaption></figure>

* Mention the **Record Type.**

<figure><img src="/files/GVPLuIEcS6l2wP6vmK9R" alt=""><figcaption></figcaption></figure>

* You can choose any Entity from OOB to Custom ones. However, this is only functional on Entities that have a phone number associated with them.

<figure><img src="/files/JgY0fZqdnUQqUSqftDc5" alt=""><figcaption></figcaption></figure>

Enter the related record type from the list provided as shown below:

<figure><img src="/files/jqAH6xxFVhwbJUS8sjxg" alt=""><figcaption></figcaption></figure>

&#x20;

{% hint style="info" %}
**Note:** While configuring, in background, we have a logic to create field. Due to this, it is extremely important that System Admins give privileges to the users.
{% endhint %}

* For the system to decide, whether the message should be sent, the message **Compliance Field** is used.
* The **Compliance Field** lists all the Boolean Fields within the **Record.**
  * If the value is selected as **Yes,** messages will be sent.
  * If the value is selected as **No,** messages will not be sent.
* **Phone Number Field:** Add phone number field.
* **Default Country Code:** Provide the required country code.
* **Priority Order:** Enter priority order according to your business needs.

<figure><img src="/files/k7eEnRVKGLKn2cusMjVS" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:** In case the Compliance Field is not set, the message will be directly sent without validation.

In the screenshot below, we have selected **‘Allow SMS’**, you may select a field as per your preference.
{% endhint %}

<figure><img src="/files/yeqI619w2EJ452KHB67r" alt=""><figcaption></figcaption></figure>

* In the **Phone Number Field**, all the multiple phone number fields within a Record are listed and you can choose whichever contact as preferred. But, note that the particular field selected should have a working contact number.

{% hint style="info" %}
**Note:** The selected contact numbers need to have **Country Codes and must be working.**
{% endhint %}

<figure><img src="/files/nshyTXgXgkNFqdRcBu6l" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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