> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/livechat4dynamics/configuration/configuring-record-types.md).
# Configuring Record Types
Users need to configure **Record Types** for all those entities with whom they want to message. Also, at times a record can have **multiple phone numbers**. Messages will be sent to the phone numbers selected in the **‘Phone Number Field’**.
{% hint style="info" %}
**Note:**
* By default, a contact Record Type is created.
* Against one Entity, only one Record Type can be created.
{% endhint %}
* Click on **+New Record Type** to create a New Record.
* Mention the **Record Type.**
* You can choose any Entity from OOB to Custom ones. However, this is only functional on Entities that have a phone number associated with them.
Enter the related record type from the list provided as shown below:
{% hint style="info" %}
**Note:** While configuring, in background, we have a logic to create field. Due to this, it is extremely important that System Admins give privileges to the users.
{% endhint %}
* For the system to decide, whether the message should be sent, the message **Compliance Field** is used.
* The **Compliance Field** lists all the Boolean Fields within the **Record.**
* If the value is selected as **Yes,** messages will be sent.
* If the value is selected as **No,** messages will not be sent.
* **Phone Number Field:** Add phone number field.
* **Default Country Code:** Provide the required country code.
* **Priority Order:** Enter priority order according to your business needs.
{% hint style="info" %}
**Note:** In case the Compliance Field is not set, the message will be directly sent without validation.
In the screenshot below, we have selected **‘Allow SMS’**, you may select a field as per your preference.
{% endhint %}
* In the **Phone Number Field**, all the multiple phone number fields within a Record are listed and you can choose whichever contact as preferred. But, note that the particular field selected should have a working contact number.
{% hint style="info" %}
**Note:** The selected contact numbers need to have **Country Codes and must be working.**
{% endhint %}
{% hint style="success" %}
For further queries, reach out to us at
{% endhint %}
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