# Configuring Record Types Users need to configure **Record Types** for all those entities with whom they want to message. Also, at times a record can have **multiple phone numbers**. Messages will be sent to the phone numbers selected in the **‘Phone Number Field’**. {% hint style="info" %} **Note:** * By default, a contact Record Type is created. * Against one Entity, only one Record Type can be created. {% endhint %} * Click on **+New Record Type** to create a New Record.
* Mention the **Record Type.**
* You can choose any Entity from OOB to Custom ones. However, this is only functional on Entities that have a phone number associated with them.
Enter the related record type from the list provided as shown below:
{% hint style="info" %} **Note:** While configuring, in background, we have a logic to create field. Due to this, it is extremely important that System Admins give privileges to the users. {% endhint %} * For the system to decide, whether the message should be sent, the message **Compliance Field** is used. * The **Compliance Field** lists all the Boolean Fields within the **Record.** * If the value is selected as **Yes,** messages will be sent. * If the value is selected as **No,** messages will not be sent. * **Phone Number Field:** Add phone number field. * **Default Country Code:** Provide the required country code. * **Priority Order:** Enter priority order according to your business needs.
{% hint style="info" %} **Note:** In case the Compliance Field is not set, the message will be directly sent without validation. In the screenshot below, we have selected **‘Allow SMS’**, you may select a field as per your preference. {% endhint %}
* In the **Phone Number Field**, all the multiple phone number fields within a Record are listed and you can choose whichever contact as preferred. But, note that the particular field selected should have a working contact number. {% hint style="info" %} **Note:** The selected contact numbers need to have **Country Codes and must be working.** {% endhint %}
{% hint style="success" %} For further queries, reach out to us at {% endhint %}