# Questionnaires Settings The Questionnaire Settings feature allows admin to easily create custom fields that appear in their website’s live chat interface. These fields can be used to gather essential information from chat participants before a conversation begins. Through a **pre-chat questionnaire**, admin can prompt visitors to provide details such as their name, email address, or reason for contacting support. All responses are automatically saved as records in Dynamics 365 CRM for future reference and analysis. After the chat ends, the **Post-Chat Questionnaire** helps you collect feedback or follow-up details from the participant. This makes it easier to improve customer service and understand user needs better. \ Whether you're running support, sales, or feedback campaigns, this feature ensures you never miss valuable insights from your chats—all securely stored in your CRM system. Click here to configure: * [Pre-Chat Questionnaire Settings](/livechat4dynamics/configuration/questionnaires-settings/pre-chat-questionnaire-settings.md) * [Post-Chat Questionnaire Settings](/livechat4dynamics/configuration/questionnaires-settings/post-chat-questionnaire-settings.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.inogic.com/livechat4dynamics/configuration/questionnaires-settings.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.