> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/textsms4dynamics/features/questionnaire/post-chat-questionnaire.md).
# Post-Chat Questionnaire
Designed to collect feedback or additional information either during or immediately after a support session.
Delivery Options:
**A. Manually (During or After Chat)**
* Agent sends a pre-approved post-chat template manually at any point.
* Example:
“Would you like to share your experience with our support today?"
**B. Automatically (After Chat Ends)**
* If enabled in configuration, TextSMS4Dynamics automatically sends the post-chat message once the agent clicks “End Chat”.
* Feedback is recorded in CRM for analysis and service improvements.
**How It Works:**
* All questions are built using Twilio.
* Responses are mapped to CRM fields and can be used to auto-create records like Leads, Contacts, or Opportunities.
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# Agent Instructions
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## Querying This Documentation
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