# Post-Chat Questionnaire

Designed to collect feedback or additional information either during or immediately after a support session.

Delivery Options:

**A. Manually (During or After Chat)**

* Agent sends a pre-approved post-chat template manually at any point.
* Example:

“Would you like to share your experience with our support today?" 

<figure><img src="/files/Dq6otyJ58IM7FemBb0Oy" alt=""><figcaption></figcaption></figure>

**B. Automatically (After Chat Ends)**

* If enabled in configuration, TextSMS4Dynamics automatically sends the post-chat message once the agent clicks “End Chat”.
* Feedback is recorded in CRM for analysis and service improvements.

**How It Works:**

* All questions are built using Twilio.
* Responses are mapped to CRM fields and can be used to auto-create records like Leads, Contacts, or Opportunities.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.inogic.com/textsms4dynamics/features/questionnaire/post-chat-questionnaire.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.