Message Conversation Manager in CRM

TextSMS4Dynamics provides a seamless integration between Messaging Service and Microsoft Dynamics 365 CRM. It allows users to communicate with customers and partners directly within the Dynamics environment and eliminates the need to switch between different platforms.

With TextSMS4Dynamics, you can enjoy the same experience of messaging in Dynamics 365 CRM.

  • Messages will show the following information:

    • Configuration – This shows the configured message number.

    • Mobile Number – This shows the Mobile number with the Country Code of the user.

    • Message – Content of the message sent or received.

    • Status – This field describes the Status of the message, such as whether the message is sent, delivered, failed, received, etc.

    • Direction of the message – In this field, you can view if a message is an incoming or an outgoing message.

    • Date and Time - Similar to a native messaging interface, you can view the date and time of when a message was sent, delivered, failed, received, etc.

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