# Reassign Chat

The **Reassign Chat** feature in Dynamics 365 CRM enables seamless chat transfers between users or teams for uninterrupted customer interactions. If a user, like Ricky Ponting, needs to reassign a chat, they can do it directly within CRM. With just a few clicks, the chat session can be transferred to another user, such as Adam Gilchrist, ensuring smooth communication even when team members switch roles. Here’s how it works:

* Go to Message **->** Message Session.
* Click on **“Assign Message Session.”**

<figure><img src="/files/7BN5ev1sex44yFhb5RbG" alt=""><figcaption></figcaption></figure>

* The Assign To dialogue **Pop Up** will appear on the screen.
  * **Assign To:** Either choose yourself or another user/ team you want to assign the chat session to.
  * **User or Team:** Choose a specific user to handle the conversation individually or assign it to a team for collaborative management.

<figure><img src="/files/H5QNyTBdrDE08FsAS8L8" alt=""><figcaption></figcaption></figure>

* **Assign:** Also, if Ricky Ponting leaves the chat, he can assign the chat to another user, such as Adam Gilchrist, to take charge of the conversation by clicking on the **“Assign”** button.

<figure><img src="/files/K7TxvI6Xhljb99uvnMaY" alt=""><figcaption></figcaption></figure>

* Now the chat will be assigned to Adam Gilchrist.

<figure><img src="/files/cV0FbMkdJgRYTO3dmN4X" alt=""><figcaption></figcaption></figure>

With this, you can maintain seamless customer interactions with instant chat reassignment—ensuring uninterrupted communication and quick responses, even when team members switch roles.


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