Message Notification

Message notifications in TextSMS4Dynamics are the new incoming messages that you receive within the Dynamics platform. These notifications play a crucial role in keeping users informed, ensuring they can respond promptly to customer inquiries and other important messages.

While navigating from entity to entity, if you receive a notification, then the Message bubble on the right-hand side will notify the total count of unread message.

Once you click the Message Bubble, various buttons will be accessible through which you can directly go to the Message UI.

• In case you receive a message for the first time in the CRM, you need to either Accept, Dismiss, or Block the message.

• Once Accepted, future messages from the same contact will be prompted as View Message.

• Even if several CRM users have logged in, View Message button will only be displayed to the Message Session Owner. However, if the conversation exceeds idle timeout period, which was configured on the configuration record, then other users will be prompted to assign the messages to themselves with the Assign to Me button and Change Ownership by confirming Yes / No to continue messaging.

• Once Dismissed, the message no longer appears in the notification panel of logged-in users until a new message is received. However, the notification remains in the notification panel for other team members.

• Once Blocked, the contact number becomes inactive for all team members.

Note: Message notifications are fetched when the model-driven app is initially launched. However, if a user remains on a page for an extended period, new notifications will not be fetched until the user navigates to a different page.

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