> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/textsms4dynamics/features/message-notification.md).

# Message Notification

Message notifications in TextSMS4Dynamics are the new incoming messages that you receive within the Dynamics platform. These notifications play a crucial role in keeping users informed, ensuring they can respond promptly to customer inquiries and other important messages.

While navigating from entity to entity, if you receive a notification, then the Message bubble on the right-hand side will notify the total count of unread message.

<figure><img src="/files/5H9vFYH8WYIJVuGwWWAh" alt=""><figcaption></figcaption></figure>

**Once you click the Message Bubble**, various buttons will be accessible through which you can directly go to the Message UI.

* In case you receive a message for the first time in the CRM, you need to either **Accept, Dismiss, or Block** the message.

<figure><img src="/files/R8sqt9GxTgigKhvP2JWQ" alt=""><figcaption></figcaption></figure>

* Once Accepted, future messages from the same contact will be prompted as View Message.

<figure><img src="/files/mg9ULspCEoUD4SHzZqvz" alt=""><figcaption></figcaption></figure>

* Even if several CRM users have logged in, **View Message** button will only be displayed to the **Message Session Owner**. However, if the conversation exceeds idle timeout period, which was configured on the configuration record, then other users will be prompted to assign the messages to themselves with the **Assign to Me** button and **Change Ownership** by confirming **Yes / No** to continue messaging.

<figure><img src="/files/T7BIYBHluL6y3dHadRrY" alt=""><figcaption></figcaption></figure>

* Once Dismissed, the message no longer appears in the notification panel of logged-in users until a new message is received. However, the notification remains in the notification panel for other team members.

<figure><img src="/files/WuKtbE0SlBU63DDFVQRr" alt=""><figcaption></figcaption></figure>

* Once Blocked, the contact number becomes inactive for all team members.

<figure><img src="/files/PdV1KsG0wg6hWEPt4g2n" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:** Message notifications are fetched when the model-driven app is initially launched. However, if a user remains on a page for an extended period, new notifications will not be fetched until the user navigates to a different page.
{% endhint %}

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}