# Message Notification

Message notifications in TextSMS4Dynamics are the new incoming messages that you receive within the Dynamics platform. These notifications play a crucial role in keeping users informed, ensuring they can respond promptly to customer inquiries and other important messages.

While navigating from entity to entity, if you receive a notification, then the Message bubble on the right-hand side will notify the total count of unread message.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FA6wvOITQMMz8t9z44OnV%2F39A%20Message%20Notification.png?alt=media&#x26;token=9a511d63-69e8-4da7-a3da-c47fb1beeb6a" alt=""><figcaption></figcaption></figure>

**Once you click the Message Bubble**, various buttons will be accessible through which you can directly go to the Message UI.

* In case you receive a message for the first time in the CRM, you need to either **Accept, Dismiss, or Block** the message.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FolU4KSxRmOEQ7BKJqmTR%2F39B%20Message%20Notification.png?alt=media&#x26;token=d22e91d0-74f6-4db5-8233-e1b89a20dd44" alt=""><figcaption></figcaption></figure>

* Once Accepted, future messages from the same contact will be prompted as View Message.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FbE1Qk1M8fYFaIypi9xrt%2F40%20A%20Message%20Notification.png?alt=media&#x26;token=cd422c9c-2903-4df6-a05e-2f37305c70d5" alt=""><figcaption></figcaption></figure>

* Even if several CRM users have logged in, **View Message** button will only be displayed to the **Message Session Owner**. However, if the conversation exceeds idle timeout period, which was configured on the configuration record, then other users will be prompted to assign the messages to themselves with the **Assign to Me** button and **Change Ownership** by confirming **Yes / No** to continue messaging.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F6IPcHXAlS5fnXNgnMUTY%2F40B%20Message%20Notification.png?alt=media&#x26;token=5647e785-1532-4ad8-8430-1f0dc5f48ef1" alt=""><figcaption></figcaption></figure>

* Once Dismissed, the message no longer appears in the notification panel of logged-in users until a new message is received. However, the notification remains in the notification panel for other team members.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F7cTj7DIU9a9WJOtqeE6z%2F41A%20Message%20Notification.png?alt=media&#x26;token=8844db28-d4fd-4556-891a-af0070c7c298" alt=""><figcaption></figcaption></figure>

* Once Blocked, the contact number becomes inactive for all team members.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F4ObZdFYI1SeHligD4kFU%2F41B%20Message%20Notification.png?alt=media&#x26;token=cfff2817-f0cf-412c-a52b-f69c8d621c02" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:** Message notifications are fetched when the model-driven app is initially launched. However, if a user remains on a page for an extended period, new notifications will not be fetched until the user navigates to a different page.
{% endhint %}

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}