# Dynamic Field Mapping
WhatsApp4Dynamics makes it easy to turn real-time conversations into actionable CRM records. With **Dynamic Field Mapping**, you can auto-populate fields when creating records, whether for standard entities like *Contacts* and *Cases*, or custom ones like *Orders*. This streamlines data entry, reduces errors, and ensures consistency across your CRM.
Imagine you’re chatting with a customer on WhatsApp. With just a few clicks, you can create a new *Order* record directly from the chat, automatically filled in with data from their *Contact* record (like name, email, and phone number).
**Here’s how it works:**
* First, configure field mappings inside Dynamics 365.
* Go to **Advanced Settings.**
* Click on **Customizations > Customize the System.**
* In the left panel, expand **Entities**.
* Under the Contact entity, click on **1:N Relationships**.
* Look for the relationship where the **Related Entity** is **Order**.
* Click on the **Contact-to-Order** relationship to open it.
* Within the relationship editor, look for the Mappings section.
* Click New to create a mapping.
* Click Mappings to open the field mapping editor. Select the field for mappings and click OK.
* For example:
Map Contact Name → Customer Name
Map Email → Email Address
Repeat for each field you want to map between both the entities.
After mapping the fields, click Save and Close in the mapping window.
* Now, when you’re chatting in WhatsApp and click **Create Record**, select **Order** from the dropdown.
* The Order form opens with mapped fields already filled in from the Contact.
* Just review, complete any remaining details, and hit **Save and Close**.
The newly created record will:
* Be linked to the current WhatsApp conversation via the *Regarding* field
* Include all mapped customer data, saving you time and ensuring accuracy
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