# Chat Notifications

Chat notifications in WhatsApp4Dynamics are the new incoming WhatsApp messages that you receive within the Dynamics platform. These notifications play a crucial role in keeping users informed, ensuring they can respond promptly to customer inquiries and other important messages.

While navigating from entity to entity, if you receive a notification, then the chat bubble on the right-hand side will notify the total count of unread chat messages.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FP2HbMoYroWIETjV41bkT%2FNotification-1.png?alt=media&#x26;token=a8badc42-2759-4c35-a828-f4e48a839b5f" alt=""><figcaption></figcaption></figure>

**Once you click the Chat Bubble**, various buttons will be accessible through which you can directly go to the chat UI.

* In case you receive a WhatsApp message for the first time in the CRM, you need to either **Accept or Decline** the Chat.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F6ptdbWx1ln2WLAuwbExS%2FGet-WhatsApp-Chat-Notifications-in-CRM-2%20(1).png?alt=media&#x26;token=ad1a5430-8815-4950-956e-3b089886bcdc" alt=""><figcaption></figcaption></figure>

* Once Accepted, future WhatsApp messages from the same contact will be prompted as **View Chat.**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2Fu2aZ9vVdmwkFi49xoSPz%2FImage4.png?alt=media&#x26;token=725ee1d1-cc9f-4c74-be6a-35cc9cf239ee" alt=""><figcaption></figcaption></figure>

* Even if several CRM users have logged in, the **View Chat** button will only be displayed to the **Chat Session Owner**. However, if the chat exceeds the idle timeout period, which was configured on the configuration record, then other users will be prompted to assign the chat to themselves with the **Assign Me** button and Change Ownership by confirming **Yes / No** to continue chatting.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FkQKCNfDToaIbEIRmdFnY%2Fwhatsapp4dynamics9.png?alt=media&#x26;token=1d877554-67ef-4fa5-b454-432df8920406" alt=""><figcaption></figcaption></figure>

**Enable System Notification**

Stay responsive with global audio alerts for new WhatsApp messages, even when you're not actively on the chat screen or inside Dynamics 365 CRM.

To activate it, go to **Configurations → WhatsApp Preferences** and switch on Enable System **Notification**.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FDExk85urJxuG7bJ71Cys%2F1.%20enable%20system%20notification.png?alt=media&#x26;token=d9f18355-94c6-4644-b93b-bf9165ba6e6f" alt=""><figcaption></figcaption></figure>

Unlike standard in-app notifications, this feature plays a sound no matter where you are in Dynamics—whether you're reviewing records, managing cases, or working on dashboards.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FHl9zUgxWXlrW6VhgKKif%2F2.%20unlike%20standard%20in-app%20notifications.png?alt=media&#x26;token=9718fae3-d22a-48af-90e3-60190e6e920d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FKtEHr36v2WSIJWc5d7e8%2F3..png?alt=media&#x26;token=7bbf59fa-c221-4e08-9930-122f52e9f628" alt=""><figcaption></figcaption></figure>

Make sure your browser allows sound notifications and that the Dynamics tab isn't muted, so you never miss an important message.

{% hint style="info" %}
**Note:** WhatsApp notifications are fetched when the model-driven app is initially launched. However, if a user remains on a page for an extended period, new notifications will not be fetched until the user navigates to a different page.
{% endhint %}

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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