# Post-Chat Questionnaire

Designed to collect feedback or additional information either during or immediately after a support session.

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Delivery Options:

**A. Manually (During or After Chat)**

* Agent sends a pre-approved post-chat template manually at any point.
* Example:

“Please rate your experience: 🔘 Excellent 🔘 Average 🔘 Poor”

**B. Automatically (After Chat Ends)**

* If enabled in configuration, WhatsApp4Dynamics automatically sends the post-chat message once the agent clicks “End Chat”.
* Feedback is recorded in CRM for analysis and service improvements.

**How It Works:**

* All questions are built using WhatsApp-approved templates (via WhatsApp Business Platform or Twilio).
* Users respond using buttons or quick replies, ensuring consistent formatting and easy response tracking.
* Responses are mapped to CRM fields and can be used to auto-create records like Leads, Contacts, or Opportunities.