> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/whatsapp4dynamics/features/questionnaires/post-chat-questionnaire.md).

# Post-Chat Questionnaire

Designed to collect feedback or additional information either during or immediately after a support session.

<figure><img src="/files/kr9bL2cRXXZ8bFdWw3mU" alt=""><figcaption></figcaption></figure>

Delivery Options:

**A. Manually (During or After Chat)**

* Agent sends a pre-approved post-chat template manually at any point.
* Example:

“Please rate your experience: 🔘 Excellent 🔘 Average 🔘 Poor”

**B. Automatically (After Chat Ends)**

* If enabled in configuration, WhatsApp4Dynamics automatically sends the post-chat message once the agent clicks “End Chat”.
* Feedback is recorded in CRM for analysis and service improvements.

**How It Works:**

* All questions are built using WhatsApp-approved templates (via WhatsApp Business Platform or Twilio).
* Users respond using buttons or quick replies, ensuring consistent formatting and easy response tracking.
* Responses are mapped to CRM fields and can be used to auto-create records like Leads, Contacts, or Opportunities.