WhatsApp Conversation Manager in Dynamics 365 CRM

WhatsApp4Dynamics provides a seamless integration between WhatsApp Business Account and Microsoft Dynamics 365 CRM. It allows users to communicate with customers and partners directly within the Dynamics environment and eliminates the need to switch between different platforms

With WhatsApp4Dynamics, you can enjoy the same experience as WhatsApp in Dynamics 365 CRM.

• Chats will show the following information:

  • Profile Name – This shows the WhatsApp Profile name set by the user.

  • Mobile Number – This shows the Mobile number with the Country Code of the user.

  • Message – Content of the message sent or received.

  • Status – This field describes the Status of the message, such as whether the message is sent, delivered, received, read, etc.

  • Direction of the message – In this field, you can view if a message is an incoming or an outgoing message.

  • Date and Time - Similar to WhatsApp, you can view the date and time of when a message was sent, delivered, received, read, etc.

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