# FAQs
## 1) How to identify the number of users in my CRM that will be considered for licensing?
**Step 1:** Login to CRM and open the Sales Hub App
**Step 2:** Click on the Advance Find Option present in the right top corner (shown below)
**Step 3:** In the search bar, search for **“User”** keyword. Select the **User** entity and click on the **Continue** button
**Step 4:** Once clicked, a side panel will show up containing default conditions. Clear the condition by selecting **“Delete all Filters”** and apply the below conditions in the filter section as shown below
a. **Status** Equal **Enabled**
b. **Access mode** Equal **Read-Write**
c. **Restricted Access Mode** Equal **No**
d. **Primary Email address** Does not Equal ****
**Step 5:** Add a new related entity condition, where you will find the **Security Role** option under the **Many to many** sections as shown below.
**Step 6:** By default, "**contains data"** Operator will be selected, which will retrieve only those users who have a security role assigned.
Delete the related entity field condition as shown in the screenshot below and then click on the **Apply** button to provide you with the list of respective users.
## 2) Is there any provision to attach/associate a newly created plan to existing ones?
Yes, it is possible to attach a plan to existing records by using our action through Power Automate Flow or OOB workflow. Below are the steps for the same:
**OOB Workflow:**
**Step 1:** Firstly, you need to create a workflow in Dynamics 365 and select our Business Process Checklist automation assembly, as can be seen below.
We recommend you run this flow on demand because this will prevent attaching new plans again and again. Give the appropriate name to the step.
**Step 2:** After this, select perform action from the **“Add step.”**
Look for action, namely **“ikl\_CreateRecordPlans.”**
The entity will be **“None (Global)”.** Click on Set Properties.
**Step 3:** Fill the appropriate values in the field**.** **“LogicalName”** will be the entity’s logical name to which you have to attach the plan. In our case, it is Account so we have entered "account,” which is the logical name of the Account entity. **“PlanId”** (you can get that from the URL of the plan record) will be the Plan’s ID, which is going to be attached to the records. For **"RecordId,”** you can select the output from the previous step as shown below.
After following the steps, save the workflow and activate it.
**Power Automate Flow:**
You can select the trigger point at your convenience. After this, add action -> Microsoft Dataverse -> Perform an unbound action. Fill in the appropriate values in the fields, as shown below.
## 3) Unable to Configure the Application Due to "Block Unmanaged Customizations" in Dataverse?
When installing our solution, it's crucial to address certain prerequisites beforehand to ensure a smooth deployment process. One of these prerequisites involves disabling the **"Block Unmanaged Customizations"** feature within the Power Platform administrator settings.
Because while configuring our solution, certain required unmanaged customization takes place, for which this setting needs to be turned OFF.
Below are the steps for the same:
1. To disable this feature, navigate to **Power Platform Admin Center** and Log in to the Power Platform Admin Center using your administrator credentials.
2. **Navigate to Environments:** Select the environment for which you want to disable the setting from the list of available environments.
3. **Access Environment Settings:** Within the selected environment, navigate to the **"Settings"** tab to access environment-specific configurations.
4. **Access to Customization Settings:** Navigate to **“Product”** dropdown & Click on **“Features”.**
5. **Disable "Block Unmanaged Customizations":** Locate the **"Customization Settings"** section and toggle the **"Block Unmanaged Customizations"** option to the **"Disabled"** position.
6. **Save Changes:** Once you've disabled the setting, don't forget to save your changes to apply the configuration to the environment
## 4) After importing the solution of the Business Process Checklist from the website, all the processes of the Business Process Checklist are in a 'Draft/Deactivated' state. What to do?
Once the solution is imported, please follow the below steps to activate all the processes of the Business Process Checklist
* Click on the gear icon **->** Select **Advanced Settings.**
* Navigate to **Processes**.
* In the All Processes view, check if the below processes are active or not, if not then please activate them.
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