> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/whatsapp4dynamics/configuration/access-chat-ui-on-crm-records/access-chat-ui-when-regarding-of-chat-session-is-set.md).
# Access Chat UI When “Regarding” of Chat Session Is Set
* **Access Chat UI When “Regarding” of Chat Session Is Set**
Chat UI is accessible from any CRM Records as well when Regarding is Set.
**For Example:** If a **Lead** record is associated as regarding to a particular session, then here is how you can access Chat UI from **Lead** record.
* Navigate to **Settings** --> **Customizations.**
* Click on **'Customize the System'.**
* Navigate to **Entities** Navigate --> **Lead** --> **Forms**.
* Click on **Lead** Entity with Form Type Main.
* Select (or Add) the **Tab**
* Then Select, **Subgrid**.
* A new window will pop up. Add the **Name, Label, Records** as **Only Related Records, Entity** as **Chat Sessions (Regarding), Default View** as **All Chat Sessions - Internal Purpose.**
* Navigate to **Controls** and click **Add Controls.**
* From the dropdown list search for **Chat Systems** and add it as a control.
* Once done, **Chat Systems** will be shown under the **Controls Tab** and you can enable it for multiple devices to access it accordingly.
* After clicking **Ok**, then click on **Save** & **Publish** for the grid to be visible.
* Once done, you can view the Chat UI on the Lead Record and communicate with the customers directly, as shown in the screenshot below.
{% hint style="success" %}
For further queries, reach out to us at
{% endhint %}