Copy the Callback URL from Configuration

To receive messages, you need to copy the URL of “Callback URL” field to “Request URL” as well as the “Callback URL” field in your Twilio Account.

Note: If this step is not performed, you will not be able to receive any messages on the CRM.

Access the Messaging Service Settings.

  • Go to the Phone Numbers → Manage → Active number section.

  • Click on your configured number.

  • Select the “Configure” tab.

  • Scroll down to “Messaging Configuration” section.

Set Default Messaging Service for Conversation.

  • From the Messaging Service dropdown, select "Default Messaging Service for Conversations."

  • Click on "Save configuration".

  • Click on the “Default Messaging Service for Configurations” hyperlink.

  • The copied Callback URL will be pasted in the Default Messaging Service for ConversationsIntegration section.

  • Select Send a webhook to invoke an HTTP webhook for all incoming messages.

  • Paste the copied Callback URL in the “Request URL” section as well as the “Callback URL”.

  • Click Save to save the changes.

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