# Copy the Callback URL from Configuration

To receive messages, you need to copy the URL of “**Callback URL**” field to “**Request URL**” as well as the “**Callback URL**” field in your Twilio Account.

{% hint style="info" %}
**Note:** If this step is not performed, you will not be able to receive any messages on the CRM.
{% endhint %}

Access the Messaging Service Settings.

* Go to the **Phone Numbers → Manage → Active number** section.
* Click on your **configured number**.

<figure><img src="/files/BtkztLnowTdHGDWinVvo" alt=""><figcaption></figcaption></figure>

* Select the **“Configure”** tab.

<figure><img src="/files/cEPoxTlkS9i2liwhWqq3" alt=""><figcaption></figcaption></figure>

* Scroll down to “**Messaging Configuration**” section.

Set Default Messaging Service for Conversation.

* From the Messaging Service dropdown, select "**Default Messaging Service for Conversations**."
* Click on "**Save configuration**".

<figure><img src="/files/06Yk8Vy1bFNxO7ukvbb6" alt=""><figcaption></figcaption></figure>

* Click on the “**Default Messaging Service for Configurations**” hyperlink.

<figure><img src="/files/A3L4Ke6WSJ7AfU629nD4" alt=""><figcaption></figcaption></figure>

* The copied **Callback URL** will be pasted in the **Default Messaging Service for Conversations** → **Integration section**.
* Select **Send a webhook** to invoke an HTTP webhook for all incoming messages.
* Paste the copied Callback URL in the **“Request URL”** section as well as the **“Callback URL”**.

<figure><img src="/files/AsBymFM0NqkJG0Sf9TBh" alt=""><figcaption></figcaption></figure>

* Click **Save** to save the changes.

<figure><img src="/files/HWXZ6XJrkYRlT6t8xZoD" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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