Event-Based Alert

To understand how this provision works in case of Event-Based Alerts, let’s consider that the user wants to create an alert notification to be shown when the value of a ‘Subject’ field of the case record changes. And later, user wants this alert to auto-dismiss once the case is resolved.

Steps to Auto-dismiss Alerts

• Navigate to Advanced Settings --> Settings --> Process --> New Process.

• Select category as ‘Workflow’ and choose the Entity --> Click on OK.

• Go to ‘Record fields change’ --> Select the field ‘Subject’ from the list.

• Create a notification request record to create an alert.

• Select ‘Notification Request’.

• Click on ‘Set Properties’.

• Perform the dynamic field selection as required.

• To display alert on the case record, set the ‘Notification Associated With’ as shown below:

• After creating an alert, now add a ‘Wait’ condition which will wait till the case is resolved.

Let’s further configure the condition.

• To auto-dismiss the alert once the case is resolved, select the row and add a new step as shown below:

• Select the below assembly from the list for auto dismissing the alert notification.

• Click on ‘Set Properties’.

• Select the below option from the list for ‘Look for’ field. This is a first step description that was added to create a notification request record.

• Click on ‘Add’.

• Click on ‘OK’.

• Click on ‘Save and Close’.

• Next, activate the workflow.

• Navigate back to Case --> Open a case record --> Change the value of the field ‘Subject’.

• Change the subject from ‘Delivery’ to ‘Query’.

• Click on ‘Save’.

• Once saved successfully, an alert will be shown as a Dialog on the case record. It will continue showing up until the case is resolved.

• Now, let’s mark this case record as resolved.

• Once the case is resolved, the alert is dismissed automatically.