# Enable Cookies Setting

This setting is required when the user gets the Error stating **Unable to get the Token**. This error arises due to the browser setting because of which the third-party sites cannot use the cookies.

To enable the cookies please follow the steps given below for your respective browsers.

### Google Chrome

The user needs to do the following Browser setting if they get the **Unable to get Tokens** error message on the Attach2Dynamics document management UI.

* Open the browser --> Click on the **ellipses** on top-right corner --> Select the **Settings** option.

<figure><img src="/files/-MUNeTfuIArXEuE-fkKQ" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

* Scroll down to the **Privacy and Security** section.
* From the Privacy and security section, select **Cookies and other site data** option.

<figure><img src="/files/-MUNecxuyxAm5FVLmfCC" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

* Now select **Allow all cookies** option.

<figure><img src="/files/-MUNelMgecXaVp9HLNoN" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

Once this is done, refresh the CRM record page and ensure if the Attach2Dynamics UI is loading correctly or not.

### Firefox

Firefox can be set to not accept cookies. To turn on cookies, follow the steps given below:

* Click the **menu** button --> Select **Options**.
* Select the **Privacy & Security** panel. This is where you can view your settings for [Enhanced Tracking Protection](https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop), which includes cookies.
  * If **Standard** is selected, this is the default setting and, except for trackers, all cookies are enabled. For more information, see [Trackers and scripts Firefox blocks in Enhanced Tracking Protection.](https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track)
  * If **Strict** is selected, either choose **Standard** or switch to **Custom**.
  * If **Custom** is selected, either uncheck Cookies (this will allow all cookies) or select the setting to only block Cross-site and social media trackers.

<figure><img src="/files/-MUNf29Y8UiyPoa9YUS9" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

* Close the about: preferences page. Any changes you've made will automatically be saved.

### Internet Explorer

* Click on the **Settings** (the gear icon) in the browser toolbar --> Choose **Internet Options.**

<figure><img src="/files/-MUNfDR4GkgmjEp3T8Il" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

* Click the **Privacy** tab --> Click on the **Advanced** button.

<figure><img src="/files/-MUNfJPdbqsYnKUW944M" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

* Once you click on the Advanced button a **Pop-up** window will appear. Go to **Third-Party Cookies** section --> Select the **Allow** radio button --> Click on **OK.** The setting would be successfully updated.

<figure><img src="/files/-MUNfP0vAwSFMV5RdhjU" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

### Microsoft Edge

* Open Microsoft Edge --> Select **Menu (3 dots icon)** --> Click on the **Settings** options.

<figure><img src="/files/-MUNfVwdTWeQq0klA11y" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

* Under **Settings** tab, select **Cookies and site permission** --> Go to **Cookies and data Stored** --> Click on the **‘>’** icon in **Manage and delete cookies and site data.**

<figure><img src="/files/-MUNfao0fnnAnMOjsk5L" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

* Turn on **'Allow sites to save and read cookie data (recommended)'** to unblock cookies.

<figure><img src="/files/-MUNfgeVdh8rQtMAZj35" alt="Enable Cookies Setting"><figcaption></figcaption></figure>

* Once you enable the option the setting would automatically updated.

{% hint style="success" %}
For any queries, reach out to us at <crm@inogic.com>
{% endhint %}


---

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