> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/inolink/troubleshooting.md).

# Troubleshooting

This section provides troubleshooting guides for common issues.

## Jobs Stuck in 'Queued' State

Recent update of solution may cause this problem. To resolve this issue follow the steps given below to give QuickBooks authorization.

* Go to **InoLink Settings**.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MVr5OBuYXHy1vUH6fqZ%2F-MVrCCwg8ULz2WTwy7K3%2FTroub_1.jpg?alt=media\&token=554209e4-868c-490a-884d-591914a4c427)

* In InoLink Settings, click on **QuickBooks**.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MVr5OBuYXHy1vUH6fqZ%2F-MVrCIhUI1k-ne0o3cIW%2FTroub_2.jpg?alt=media\&token=0985bc29-68f6-4d9c-b8a4-7352d6a0f48a)

* Then, click on **'Authorize and Save'** button.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MVr5OBuYXHy1vUH6fqZ%2F-MVrCP2ph0s_6ToQ-4WN%2FTroub_3.jpg?alt=media\&token=816c5c87-94d6-4ce2-bb5d-6f3cb9ec74ff)

* Once **'Authorize and Save'** button is clicked, you will get a prompt **-->** Click on **Yes**.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MVr5OBuYXHy1vUH6fqZ%2F-MVrCey5hsXPeqbLrWZR%2FTroub_4.jpg?alt=media\&token=26974490-61ce-4db4-8155-045f501ed4f1)

* After clicking on **Yes**, a pop out window for **QuickBooks** **authorization** will be opened **-->** Sign in into QuickBooks using **admin** credentials.

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MVr5OBuYXHy1vUH6fqZ%2F-MVrCkWhRLPOBhU5Xi9P%2FTroub_5.jpg?alt=media\&token=75fa5de6-6e59-4cfc-b129-829f9d608675)

* Once you sign into QuickBooks or if you are already **Signed in** then you will get below success message:

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MVr5OBuYXHy1vUH6fqZ%2F-MVrCtk_HfDbq4XPNyPk%2FTroub_6.jpg?alt=media\&token=3099da64-2c43-4d8b-b20a-03382e033aee)

* After QuickBooks authorization, change the link status of link jobs stuck in **'Queued'** status to **Error** and try promoting these records again.

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}