> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/inolink/troubleshooting.md).

# Troubleshooting

This section provides troubleshooting guides for common issues.

## Jobs Stuck in 'Queued' State

Recent update of solution may cause this problem. To resolve this issue follow the steps given below to give QuickBooks authorization.

* Go to **InoLink Settings**.

![](/files/-MVrCCwg8ULz2WTwy7K3)

* In InoLink Settings, click on **QuickBooks**.

![](/files/-MVrCIhUI1k-ne0o3cIW)

* Then, click on **'Authorize and Save'** button.

![](/files/-MVrCP2ph0s_6ToQ-4WN)

* Once **'Authorize and Save'** button is clicked, you will get a prompt **-->** Click on **Yes**.

![](/files/-MVrCey5hsXPeqbLrWZR)

* After clicking on **Yes**, a pop out window for **QuickBooks** **authorization** will be opened **-->** Sign in into QuickBooks using **admin** credentials.

![](/files/-MVrCkWhRLPOBhU5Xi9P)

* Once you sign into QuickBooks or if you are already **Signed in** then you will get below success message:

![](/files/-MVrCtk_HfDbq4XPNyPk)

* After QuickBooks authorization, change the link status of link jobs stuck in **'Queued'** status to **Error** and try promoting these records again.

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


---

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