# FAQs

## 1) After importing InoLink solution from website all the Processes of InoLink is in a 'Draft/Deactivated' state. What to do?

Once the solution is imported, please follow the below steps to activate all the processes of InoLink.

* Click on the **gear icon** --> Select **Advanced Settings**. 

![](/files/-MNNXvn9IZUUiL7L0MD7)

* Next, select **Processes**.

![](/files/-MNNY2srjIzuyhUmhznA)

* From **'All Process'** View, activate the process shown in the below screenshot:

![](/files/-MVr5EQmVsvE8RPDKi_9)

## 2) How does InoLink support in regards to syncing tax information from QuickBooks to CRM for US customers?

Well, if a specific tax code is set on the customer in QuickBooks, then these tax details get synced to CRM, and if location-based tax is enabled on the QuickBooks side, then InoLink restricts the support of syncing this tax information.

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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