# Reassign Chat

If Sam Lee wants to reassign the chat to some other CRM user, he can do it from directly within CRM as shown below:

* Go to Message -> Message Session
* Click on **“Assign Message Session”**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F0JeIS8ED3dwqFl2G26xj%2Fimage.png?alt=media&#x26;token=a44bd2cd-bef0-4832-b7bf-e19f8226ea1d" alt=""><figcaption></figcaption></figure>

The Assignment window will appear on the screen.

**Assign To:** Enter the name of the person you want to assign the chat session to.\
**User or Team:** Choose a specific user to handle the conversation individually or assign it to a team for collaborative management.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FBr74P1DnFm1Kv0F91FUE%2Fimage.png?alt=media&#x26;token=b8fd0175-a392-4869-9382-12100ddb3b83" alt=""><figcaption></figcaption></figure>

Also, if Sam Lee leaves the chat, immediately the notification pops up in CRM where other Users, for example, Alex Peter can take charge of the conversation by clicking on the **“Assign to Me”** button.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FKhz07NGfFUkILwn4EuKw%2Fimage.png?alt=media&#x26;token=2d4aaf0b-d505-4778-800e-7ede07825934" alt=""><figcaption></figcaption></figure>

Website Visitor, Sam, will get notified regarding the same as shown below:

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FHfM9q0ZCIKyYV7W4RD60%2Fimage.png?alt=media&#x26;token=0bc78548-92e9-4fbc-b83d-547fd5c22683" alt=""><figcaption></figcaption></figure>

With this, you can maintain seamless customer interactions with instant chat reassignment—ensuring uninterrupted communication and quick responses, even when team members switch roles.

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