> For the complete documentation index, see [llms.txt](https://docs.inogic.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.inogic.com/livechat4dynamics/features/reassign-chat.md).

# Reassign Chat

If Sam Lee wants to reassign the chat to some other CRM user, he can do it from directly within CRM as shown below:

* Go to Message -> Message Session
* Click on **“Assign Message Session”**

<figure><img src="/files/sf3ZlXDjAl0Q9tZCBEJl" alt=""><figcaption></figcaption></figure>

The Assignment window will appear on the screen.

**Assign To:** Enter the name of the person you want to assign the chat session to.\
**User or Team:** Choose a specific user to handle the conversation individually or assign it to a team for collaborative management.

<figure><img src="/files/6K1AukrDsh08PwokjYOQ" alt=""><figcaption></figcaption></figure>

Also, if Sam Lee leaves the chat, immediately the notification pops up in CRM where other Users, for example, Alex Peter can take charge of the conversation by clicking on the **“Assign to Me”** button.

<figure><img src="/files/diabuGnFEaFvIXOYhXU0" alt=""><figcaption></figcaption></figure>

Website Visitor, Sam, will get notified regarding the same as shown below:

<figure><img src="/files/s9397L4XBXQTeIZwFSpN" alt=""><figcaption></figcaption></figure>

With this, you can maintain seamless customer interactions with instant chat reassignment—ensuring uninterrupted communication and quick responses, even when team members switch roles.

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