# Reassign Chat If Sam Lee wants to reassign the chat to some other CRM user, he can do it from directly within CRM as shown below: * Go to Message -> Message Session * Click on **“Assign Message Session”**

The Assignment window will appear on the screen. **Assign To:** Enter the name of the person you want to assign the chat session to.\ **User or Team:** Choose a specific user to handle the conversation individually or assign it to a team for collaborative management.

Also, if Sam Lee leaves the chat, immediately the notification pops up in CRM where other Users, for example, Alex Peter can take charge of the conversation by clicking on the **“Assign to Me”** button.

Website Visitor, Sam, will get notified regarding the same as shown below:

With this, you can maintain seamless customer interactions with instant chat reassignment—ensuring uninterrupted communication and quick responses, even when team members switch roles. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.inogic.com/livechat4dynamics/features/reassign-chat.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.