# Access Chat UI When “To” of Chat Session Is Set

In case “To” is set in Contact field, then you can directly go in Contact - CRM Record and start communicating with the customers / contacts.

To do so,

* Go to **Contact**, **Click** Related.
* Navigate to **Chat Sessions.**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F7mHhSdM2RVceficH2EpW%2Fchatui14.png?alt=media&#x26;token=35065dd5-f79c-4ff0-a874-8d75f3fd681a" alt=""><figcaption></figcaption></figure>

* Start chatting with the respective **Contact**.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FugLue6JDQCze8HJPWhtY%2Fswap7.png?alt=media&#x26;token=9dbfe4ad-caba-4cc1-91f4-f824b54568a4" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}