Every alert message is shown to the users as Notifications. The Notifications button is on the ribbon and can be accessed from anywhere in the CRM.
Note: Notification button appears only when you have active notifications in the system.
Whenever there is a new notification a red dot comes on the Notification button. Once the notification is read this Red dot disappears.
Notifications can be seen by clicking on Notification button.
How to dismiss Notifications?
Notifications can be dismissed at any time. There are two ways to dismiss Notifications:
Dismiss Alerts individually: Every alert can be dismissed individually by clicking on cross icon next to it.
Dismiss all Alerts at once: All the alerts can be dismissed at once by clicking on Dismiss All button.
Dismissible Alert Notifications
If user sets ‘Is Dismissible’ field as ‘Yes’ then the alert can be dismissed. In this case, ‘X’ button will continue showing up on the alert notification indicating that the alert notification is dismissible.
If user sets ‘Is Dismissible’ field as ‘No’ then the alert cannot be dismissed. In this case, ‘X’ button will not be displayed on the alert notification indicating that the alert notification is non-dismissible.
By default the value of the field ‘Is Dismissible’ will be ‘Yes’
Despite setting dismissible as ‘No’, alert will still be dismissed if the respective notification is deactivated or the ‘Display until’ date of the alert message is already passed
Log of Notifications
You can see the log of Read/Dismissed Notifications in the Notification tab.
Just go to Alerts4Dynamics App --> Alerts --> Select Alert --> Select Message --> Notification Tab --> Select Notification and you can view the status.
Note: Only Alerts4Dynamics Administrator, Alerts4Dynamics Manager and System Administrator can see Log of Notifications.