# Notifications

> #### Get notified of sales alerts in Dynamics 365 CRM, and access your notifications from anywhere within CRM using [Alerts4Dynamics](https://bit.ly/3C3EvY9)! To explore more, download a 15-day trial of this notification app from our [website](https://bit.ly/3C3EvY9) or [Microsoft AppSource](https://appsource.microsoft.com/en-gb/product/dynamics-365/inogic.alerts-4-dynamics-add-manage-schedule-notification?tab=Overview).

### View Notifications

Every alert message is shown to the users as **Notifications**. The Notifications button is on the ribbon and can be accessed from anywhere in the Dynamics 365 CRM.

Whenever there is a new notification, a red dot comes on the Notication button. Once the notification is read, this **Red dot** disappears.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MHuMdD-kBh0SOaR4CEr%2F-MHuNmKFeQ29Y6jeIO3K%2FNoti_1.png?alt=media&#x26;token=ff0a6c6d-32ed-449e-945b-51a3233bb6e4" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

Notifications can be seen by clicking on the Notification button.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FZhMkEh3lMLSeLgcGdjrR%2FView%20and%20dismiss%20notifications.png?alt=media&#x26;token=a86abcaa-6fc3-48dc-ba6b-81ed70166912" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

### How to dismiss Notifications?

Notifications can be dismissed at any time. There are two ways to dismiss Notifications:

* **Dismiss Alerts individually:** Every alert can be dismissed individually by clicking on cross icon next to it.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F0KCERBi1JYBUJu5D07yI%2FNoti_3.png?alt=media&#x26;token=35fc831c-8af8-4016-b722-74d5389af8d0" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

* **Dismiss all Alerts at once:** All the alerts can be dismissed at once by clicking on **Dismiss All** button.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FenvAwCvJvsoF0WMFsZbg%2FNoti_4.png?alt=media&#x26;token=d6bcfedf-50be-4b27-89c1-81ba8ce4f25b" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

#### Dismissible Alert Notifications

If user sets **‘Is Dismissible’** field as **‘Yes’** then the alert can be dismissed. In this case, ‘**X**’ button will continue showing up on the alert notification indicating that the alert notification is dismissible.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FysnoJtgs3qhudIRDkncW%2FDismiss_1.png?alt=media&#x26;token=5462a7cc-babc-45f8-ad24-c2743bd130ea" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FNUUxv05iKyk1ETQgkCNe%2FDismiss_2.png?alt=media&#x26;token=c99f2392-f266-4fca-9e09-307e3cbd8665" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

If user sets **‘Is Dismissible’** field as **‘No’** then the alert cannot be dismissed. In this case, **‘X’** button will not be displayed on the alert notification indicating that the alert notification is non-dismissible.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FIk06Xr0lA1dLq5UI2A9u%2FDismiss_3.png?alt=media&#x26;token=5abed6a7-f328-44e0-8b42-29eb392394a8" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FlWLHYmE7fG5yNqURz5cy%2FDismiss_4.png?alt=media&#x26;token=5cbe7712-5cf7-494c-9203-8a2428db9f3e" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:**

* **By default the value of the field ‘Is Dismissible’ will be ‘Yes’**&#x20;
* **Despite setting dismissible as ‘No’, alert will still be dismissed if the respective notification is deactivated or the ‘Display until’ date of the alert message is already passed**
  {% endhint %}

### Log of Notifications

You can see the log of Read/Dismissed Notifications in the Notification tab.

Just go to **Alerts4Dynamics App --> Alerts --> Select Alert --> Select Message --> Notification Tab --> Select Notification** and you can view the status.&#x20;

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-MHuMdD-kBh0SOaR4CEr%2F-MHuPyDKO8gpa756Y6tS%2FNoti_5.png?alt=media&#x26;token=4a016149-919e-4157-85ba-4283f1eba029" alt="Notifications Dynamics 365 CRM"><figcaption></figcaption></figure>

{% hint style="info" %}
**Note: Only Alerts4Dynamics Administrator, Alerts4Dynamics Manager and System Administrator can see Log of Alert Notifications in Dynamics 365 CRM.**
{% endhint %}

&#x20;

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}
