FAQs
With the use of Attach2Dynamics feature called Bulk Migration job, you can move your historical notes/email/sales literature attachments.
You need to delete the Inogic License Details record from your sandbox environment. After deleting the next step would be to activate the license.
To delete the Attach2Dynamics license follow the below steps:
Step 1: Navigate to Advanced Find.
Step 2: Select Inogic License Details in ‘Look for’ and click on Results button.
Step 3: Select the Attach2Dynamics record and delete it.
This error is due to insufficient permissions on SharePoint. So, you need enable some settings in SharePoint. For more details, please click here.
Yes, you can connect with multiple cloud storage. For this, you have to create different connectors depending upon each cloud storage.
Once the solution is imported, please follow the below steps to activate all the processes of Attach2Dynamics.
- Click on the gear icon at the top right --> Select Advanced Settings.
- Then select Processes.
- From All Process View activate the process shown in the below screenshot.
In such situations, please ensure the credentials are correct and you have a Global administrator privileges and also are a SharePoint site owner.
Firstly, please check if the browser setting is to Enable the cookies. To know more please follow this link. If the solution still doesn’t work please then try to authenticate the connector once. If you are using Authentication mode as App then please make sure that you have selected the consent box while authenticating. Please follow this link to know about how to authenticate the connector.
This message is displayed when the number of the CRM user is increased beyond the subscribed users. If you get this issue then please reach out to us at [email protected] with the total user count. To get the total user count please execute the below condition in Advanced Find:
Please make sure the user has Attach2Dynamics Admin / User security role assigned. To know more about the Attach2Dyamics security role please follow this link. Also, please make sure the Entity configuration record is created for the respective entity. To know more about entity configuration please follow this link.
Yes, Attach2Dynamics can be shown on a tab. To know more regarding the configuration please follow this link.
Sometimes when you install a Managed solution it takes time for the ribbon buttons to appear. In such situations, please wait for some time and then you will be able to see the buttons.
In order to solve this issue, you will have to delete the connection detail record of the user who is this getting error.
To delete the connection detail record of the user please follow the steps given below:
- Open Advanced Find from your CRM.
- In the Look for dropdown select Connection Details entity.
- Please add a condition as shown in the below screenshot:
- Click on Results.
- Select all the records of that user --> Click on Delete.
- Once the record is deleted, authenticate all the connectors and then hit the Attach2Dynamics button.
Yes, Attach2Dynamics does support the versioning feature in Azure Blob Storage. However, for the versioning feature to work, the versioning needs to be enabled in the Azure Blob properties.
Kindly follow the below steps to enable the versioning feature in Azure Blob Storage:
- Click on Storage Accounts.
- Select the Storage Account --> Click on Data Protection.
- Check the Enable versioning for blobs checkbox and click on the Save button.
After enabling the above property, the versioning functionality will start working just as shown in the below example:
- Navigate to Attach2Dynamics App --> Entity Configurations --> Open Account entity configuration -->Enable Override files --> Click on Save.
- Navigate to Sales Hub --> Accounts --> Open any account record --> Click on Attach2Dynamics button.
- Upload any file by clicking on the Upload button in Attach2Dynamics UI and then again upload the same file with the same name but different content.
- Now, navigate to the Azure Portal --> Storage Accounts --> Containers --> Account --> Open the Account for which you have uploaded the file in Attach2Dynamics UI.
- To check the previous versions, click on the file which you have uploaded (“Order Form.txt” in this case), and under the Versions tab, you will be able to see the previous versions.
- Also, you can select the previous version and click on the Download Version button to download the previous version files.
Yes, you can use the Real-time sync feature of Attach2Dynamics to migrate uploaded documents to SharePoint in offline mode. Please follow this link to enable the offline mode. For attachment migration, you will need to configure the Entity configuration for the respective entity and set the attachment action as either Move or Copy. When the offline mode is enabled, the note attachment will not get migrated. Once the user connects back with the mobile data or Wi-Fi, the note attachment will get migrated to the SharePoint/Azure Blob/Dropbox.
Please follow the steps given below to achieve the offline capability for the Note attachment with the associated account entity.
- First, enable the offline mode in your CRM. Please follow this link for enabling the offline mode in your CRM.
- Once you have enabled the offline mode in your CRM, open the Dynamics 365 App on mobile --> Login with the credentials -->Navigate to Sales Hub -->Account.
- Open any account record -->Click on the + icon in the timeline of the account record.
- Select notes and add an attachment -->Click on Add note in the timeline and the note attachment will get added to the timeline.
Note: Entity configuration must be created for the Account entity and attachment action should be either Move or Copy.
- Once you connect back with your network connectivity, the note attachment which is added on the account record will get migrated to SharePoint and the link will get generated in the timeline.
This issue occurs when the Redirect URL has not been added in the redirect section of the Azure App as shown in the below image:
Please follow the below steps to add a redirect URL:
- Navigate to Azure App --> Click on Redirect URL.
- Click on Add a platform button --> Select Web.
- Add the Redirect URL.
Note: To identify the Redirect URL, kindly navigate to the Attach2Dynamics App-> Connectors-> Credentials tab and copy the redirect URL which is highlighted in the below screenshot:
- After adding the redirect URL, click on Configure button.
- Navigate to Attach2Dynamics App -> Connectors --> Authenticate the connector again.
Last modified 4mo ago