# Functional Contacts

The Functional Contact entity is used to create a contact and assign them to a Functional Role. A Functional Role may have multiple Functional Contacts and a Functional Contact may have multiple Functional Roles. The relationship between a role and a contact is housed in the Functional Contact.

| Functional Contact | Functional Role |
| ------------------ | --------------- |
| Alexa              | Billing         |
| Gunnar             | Billing         |
| Jane               | Accounting      |
| Gunnar             | Accounting      |

In the example above, **more than one person** appears in the same **Functional Role** and the user **Gunnar**, belongs to more than one **Functional Role**.

### How to Create Functional Contacts:

* Go to **Subscription and Recurring Billing Management App --> Others --> Functional Contacts -->** Click on **‘+New’.**

![](/files/-MayndTAMlkkiDsEP7zj)

* Enter the following details in the below fields:
  * **Name:** The name of the Functional Contact generated by the system made up of the Contact concatenated with the Functional Role and Account. 
  * **Customer:** Identifies the Customer associated with the Functional Contact. The Customer can be an Account or a Contact. When using Account, this is typically the Account to which the Contact belongs. 
  * **Functional Role:** Identifies the Functional Role to which this contact is linked. 
  * **Contact:** Identifies the Contact associated with the account that is selected in Customer.
* Click on **Save.**

![](/files/-MaynlGRC7g0jR1cWRmM)

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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