# Functional Contacts

The Functional Contact entity is used to create a contact and assign them to a Functional Role. A Functional Role may have multiple Functional Contacts and a Functional Contact may have multiple Functional Roles. The relationship between a role and a contact is housed in the Functional Contact.

| Functional Contact | Functional Role |
| ------------------ | --------------- |
| Alexa              | Billing         |
| Gunnar             | Billing         |
| Jane               | Accounting      |
| Gunnar             | Accounting      |

In the example above, **more than one person** appears in the same **Functional Role** and the user **Gunnar**, belongs to more than one **Functional Role**.

### How to Create Functional Contacts:

* Go to **Subscription and Recurring Billing Management App --> Others --> Functional Contacts -->** Click on **‘+New’.**

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-Maym1X_hBDR5XQcEanF%2F-MayndTAMlkkiDsEP7zj%2FFunCon_1.png?alt=media\&token=f1b7351a-e743-48c4-8eb3-e01378ca64b7)

* Enter the following details in the below fields:
  * **Name:** The name of the Functional Contact generated by the system made up of the Contact concatenated with the Functional Role and Account. 
  * **Customer:** Identifies the Customer associated with the Functional Contact. The Customer can be an Account or a Contact. When using Account, this is typically the Account to which the Contact belongs. 
  * **Functional Role:** Identifies the Functional Role to which this contact is linked. 
  * **Contact:** Identifies the Contact associated with the account that is selected in Customer.
* Click on **Save.**

![](https://272130504-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M0QoyqUVI8_HaZ9FOSL%2F-Maym1X_hBDR5XQcEanF%2F-MaynlGRC7g0jR1cWRmM%2FFunCon_2.png?alt=media\&token=3ff18674-2855-436f-b5b7-7bc4ee17620a)

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}