# Create Configuration

Configuring WhatsApp4Dynamics is a straightforward process that involves setting up the integration between WhatsApp Business Account and Microsoft Dynamics 365. 

**Below is a step-by-step guide to help you with the configuration:**

* Click **+New** to add a New Configuration.

<figure><img src="/files/2MiqaAmOtFVLoCsczF3M" alt=""><figcaption></figcaption></figure>

* In General Tab, add the details such as Mobile Number, Description, etc.

<figure><img src="/files/IteQ6aDm2nKHFjz8hTvF" alt=""><figcaption></figcaption></figure>

* This section requires you to add Twilio Account SID and Auth Token, which will allow the CRM to communicate with the Twilio platform. You can obtain them by creating a Twilio account.

{% hint style="info" %}
**Note:**&#x20;

* While configuring, in background, we have a field to create logic. Due to this, it is extremely important that System Admins give privileges to the users.
* For testing purposes, you can create a Twilio Sandbox Account, as explained further.
  {% endhint %}

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}


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