# Create Configuration

Configuring WhatsApp4Dynamics is a straightforward process that involves setting up the integration between WhatsApp Business Account and Microsoft Dynamics 365. 

**Below is a step-by-step guide to help you with the configuration:**

* Click **+New** to add a New Configuration.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FjeFdqpjBXjba4R36bDwM%2FImage6.png?alt=media&#x26;token=a4465623-8a9f-4652-ab3e-c828a3f6aef5" alt=""><figcaption></figcaption></figure>

* In General Tab, add the details such as Mobile Number, Description, etc.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FzgausYiNg9PwSZIKuGv2%2FImage7.png?alt=media&#x26;token=d6fa2eff-4bbf-4b32-8843-22708b144606" alt=""><figcaption></figcaption></figure>

* This section requires you to add Twilio Account SID and Auth Token, which will allow the CRM to communicate with the Twilio platform. You can obtain them by creating a Twilio account.

{% hint style="info" %}
**Note:**&#x20;

* While configuring, in background, we have a field to create logic. Due to this, it is extremely important that System Admins give privileges to the users.
* For testing purposes, you can create a Twilio Sandbox Account, as explained further.
  {% endhint %}

{% hint style="success" %}
For further queries, reach out to us at <crm@inogic.com>
{% endhint %}