Schedules and Holidays
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Keep your customers informed—whether it's after hours or during holidays—with the Schedules & Holidays feature in LiveChat4Dynamics. Automatically send predefined responses when a customer reaches out beyond your regular support times. This ensures every message is acknowledged, even when your team isn't available.
The feature includes two key options: Work Schedules and Holidays.
1. Work Schedules
When a customer initiates a chat outside of your defined business hours, they’ll instantly receive an automated message letting them know you're currently unavailable and when they can expect a response.
Example:
“Thank you for reaching out. We're currently closed. Our available hours are from 9:30 AM to 3:30 PM. We’ll get back to you as soon as we're open.”
2. Holidays
If a customer reaches out on a holiday (e.g., Christmas), they’ll receive a custom message acknowledging the occasion and informing them when you’ll be back online.
Example:
“Hi there! We are closed on December 25, 2025, to celebrate Christmas. We’ll be back and ready to help you on December 26. Happy Holidays!”
