Schedules and Holidays

Keep your customers informed—whether it's after hours or during holidays—with the Schedules & Holidays feature in LiveChat4Dynamics. Automatically send predefined responses when a customer reaches out beyond your regular support times. This ensures every message is acknowledged, even when your team isn't available.

The feature includes two key options: Work Schedules and Holidays.

1. Work Schedules

When a customer initiates a chat outside of your defined business hours, they’ll instantly receive an automated message letting them know you're currently unavailable and when they can expect a response.

Example:

“Thank you for reaching out. We're currently closed. Our available hours are from 9:30 AM to 3:30 PM. We’ll get back to you as soon as we're open.”

2. Holidays

If a customer reaches out on a holiday (e.g., Christmas), they’ll receive a custom message acknowledging the occasion and informing them when you’ll be back online.

Example:

“Hi there! We are closed on December 25, 2025, to celebrate Christmas. We’ll be back and ready to help you on December 26. Happy Holidays!”