# Schedules and Holidays Keep your customers informed—whether it's after hours or during holidays—with the Schedules & Holidays feature in LiveChat4Dynamics. Automatically send predefined responses when a customer reaches out beyond your regular support times. This ensures every message is acknowledged, even when your team isn't available. The feature includes two key options: Work Schedules and Holidays. **1. Work Schedules** When a customer initiates a chat outside of your defined business hours, they’ll instantly receive an automated message letting them know you're currently unavailable and when they can expect a response. **Example:** “Thank you for reaching out. We're currently closed. Our available hours are from 9:30 AM to 3:30 PM. We’ll get back to you as soon as we're open.”

**2. Holidays** If a customer reaches out on a holiday (e.g., Christmas), they’ll receive a custom message acknowledging the occasion and informing them when you’ll be back online. **Example:** “Hi there! We are closed on December 25, 2025, to celebrate Christmas. We’ll be back and ready to help you on December 26. Happy Holidays!”