# Handling Failures

Business process checklist gives users provision to seamlessly resume handling plans and plans steps after resolving Errors/Failures.

Here are examples for Error/Failure handling in the event of license expiry:

**Example 1:** 

Plan is getting attached to a newly created lead, post license expiry. Follow the steps given below to handle failures in this scenario.

* **Error/Failure:** Plan gets attached to the new record (Lead), where steps are not been created to be followed by the salesperson.
* First, resolve the issue causing the Error/Failure.  Here we will extend the license period.
* Once you resolve the issue causing the Error/Failure you will have to refresh the plan attached to the newly created record (Lead).
* Click on **‘Refresh Plan’.**

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2Fu4tg9404zLAdIQDu2BA4%2F1.png?alt=media&#x26;token=b96f6626-e0e7-43f4-ad99-ab1b8f115037" alt=""><figcaption></figcaption></figure>

* Once you refresh the plan, you will now be able to see the plan steps on plan.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FVPIlWXrzSwQjtgWfROXF%2F2.png?alt=media&#x26;token=726ce31e-4b65-483b-b020-d0f87d2df602" alt=""><figcaption></figcaption></figure>

**Example 2:**&#x20;

License expires while an existing plan on the lead is being executed. Follow the steps given below to handle failures in this scenario.

* **Error/Failure:** Users are unable to perform pending plan steps on existing plans.
* First, resolve the issue causing the Error/Failure. Here we will extend the license period.
* Once you resolve the issue causing the Error/Failure you will see retry button on the pending plan steps.
* Click on the **‘Retry’** Button.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2FB7ZcRZWQgoEQQK0gigz5%2F1.png?alt=media&#x26;token=58a4e2b4-ce23-4992-a8a3-d73615b94b72" alt=""><figcaption></figcaption></figure>

* After clicking the **"Retry"** button, you will be able to complete any pending plan steps.

<figure><img src="https://272130504-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M0QoyqUVI8_HaZ9FOSL%2Fuploads%2F9RDYYnODbtoGeydscuMR%2F2.png?alt=media&#x26;token=c621a716-e719-4e24-bfaa-efaab0d001ab" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
For any queries, reach out to us at <crm@inogic.com>
{% endhint %}