FAQs

1) What to do when all the syncs (Marketing Lists/Campaigns) are stuck in 'In Progress' status and there are no error logs created?

There are Power Automate Flows that takes care of the whole syncing process. In case of above situation, please check if all the flows are turned on for the environment by following the steps given below:
  • Sign in to flow.microsoft.com
  • Click on Solutions --> Open Marketing4Dynamics Mailchimp Integration solution.
  • Click on Cloud flows --> Verify if the status of all the flows is 'On' --> If any of them is turned 'Off', kindly turn them 'On'.
  • After turning on the flows sync the respective Marketing Lists/Campaigns.

2) What to do if there is a lack of space for Database storage in the environment due to excess Inogic-related logs?

To mitigate this issue, you can do two things:
  1. 1.
    Stop plug-in trace logs that were previously turned on.
  2. 2.
    Start a bulk deletion job that will delete Marketing4Dynamics Log records that are older than 2 months.
1) To stop the plug-in trace log follow the steps given below:
  • Click on the gear icon -->Select Advanced Settings.
  • Go to Administration -->Select System Settings.
  • Click on Customization --> Set 'Enable logging to plug-in trace log' to Off -->Click on OK.
This will turn off the plug-in trace log.
2) To delete previously created logs follow the steps given below:
  • Go to Advanced Settings --> Select Data Management -->Select Bulk Record Deletion --> Click on New.
  • Click on Next.
  • Define which records you want to get deleted by using the below query. (Note:- You can choose to delete records older than 1 month as well).
  • Give a relevant name to the bulk deletion job. Select at what time you want to start this job. (Note:- You can choose to run this job every 60 days if you want to by turning the option on).
  • Click on Next -->Submit the bulk deletion job.