# Configuring Record Types
Users need to configure **Record Types** for all those entities with whom they want to chat. Also, at times a record can have multiple phone numbers. WhatsApp messages will be sent to the phone numbers selected in the ‘Phone Number Field’.
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**Note:** Against one Entity, only one Record Type can be created.
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* Click on **+New Record Type** to create New Record.
* Mention the **Record Type.**
* You can choose any Entity from OOB to Custom ones. However, this is only functional on Entities that have a phone number associated with them.
* For the system to decide, whether the message should be sent, the message **Compliance Field** is used.
* The **Compliance Field** lists all the Boolean Fields within the **Record.**
* If the value is selected as **Yes,** WhatsApp messages will be sent.
* If the value is selected as **No,** WhatsApp messages will not be sent.
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**Note:** In case Compliance Field is not set, the message will be directly sent without validation.
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In the below screenshot, we have selected **‘Allow WhatsApp’**, you may select a field as per your preference.
* In the **Phone Number Field**, all the multiple phone number fields within a Record are listed and you can choose whichever contact as preferred. But, please note that the particular field selected should have a working contact number.
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**Note:** It is extremely important for the selected contact numbers to have **Country Codes.**
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For further queries, reach out to us at
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